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Corporate Onboarding Manager


Head of Compliance.

Isle Of Man

MuchBetter is an eWallet app spearheading innovation in payment technology. We specialise in providing the perfect eWallet solution in 185 countries, for now more than 1,000,000 customers.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app.

With people in the Isle of Man, UK, Spain and Costa Rica, Malta and Lithuania our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The Role

The Compliance team are looking for a Corporate Onboarding Manager to join them.

You will maintain the overall Compliance Strategy and approach for the company in accordance with its strategic objectives and regulatory framework in which it operates.

  • Maintain a robust Compliance and AML framework underpinned by applicable systems, processes, and procedures.
  • Assist the MLRO in being the focal point with regulators, law enforcement and auditors in respect of the license and regulatory obligations of the company.

Key Tasks

  •  To maintain an effective client onboarding framework aligned with relevant laws and regulations.
  • Responsible for the sign-off on complex structure cases and effective production of case files of evidence for internal and/or external scrutiny.
  • Act as escalation point for Onboarding queries.
  • Responsible to ensure staff are trained in AML processes and procedures on a routine basis.
  • Ensuring comprehensive operational control and reporting on a regular basis.
  • Manage internal investigations of suspicious activity in accordance with the AML policies and procedures and make decisions on whether to submit these to financial intelligence agencies.
  • Provide support and coaching to staff where required including having 1-2-1’s including mid and annual year-end reviews.
  • To assist with the preparation of compliance reports on a routine basis to the Board including recommendations as applicable.
  • To design and implement action plans based on compliance audits and/or changes in regulations as applicable.

Qualifications/Experience required:

  • 5+ years’ experience within a regulated environment working in a corporate onboarding role, particularly e-gaming, payments and/or banking managing complex structures.
  • Minimum 3 years people management experience.
  • Good working knowledge of KYC/KYB and AML with demonstrable experience of operating within a licensed organisation; experience in dealing with multi-regulated jurisdictions will be an advantage.
  • A high level of risk awareness.
  • Sound working knowledge of AML legislation and regulations and demonstrable experience of its application.
  • Strong organisational skills and attention to detail are essential in the role given the variety of responsibilities.
  • Excellent written communication skills and ability to convey complex information in a succinct, understandable way for the audience.
  • Ability to prioritise own workload and work without supervision for extensive periods of time.
  • Sound investigative skills and ability to identify root causes.
  • Attention to detail.
  • ICA Diploma in Compliance, AML, or Financial Crime will be an advantage.
  • Languages will be an advantage.


  • Keeps pace with change – acquires knowledge/skills as the business develops and ensures appropriate systems are in place to complement the same.
  • Develops and maintains positive working relationships with others, both internally and externally.
  • Shares ideas and information openly with colleagues.
  • Assists colleagues unprompted.
  • Takes pride in the achievement of team objectives.
  • Has credibility and integrity and always displays a professional demeanour.
  • Self-motivated – driven to achieve results both individually and companywide.
  • High customer service ethic – is passionate about meeting customer expectations and improving service levels.


  • A highly competitive salary
  • BUPA Health Insurance for you and your Spouse/Dependents up to the age of 18
  • BUPA Dental Insurance for you and your Spouse/Dependents up to the age of 18
  • Aviva Pension
  • 25 Days annual leave + all bank holidays
  • 1 extra day annual leave for your birthday
  • Access to Employee Assistance Programme
  • Social and Celebration Events
  • Charity and Social Committee

To apply for this role, please email your CV to