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Q: Does my child need a smartphone to use Kidi Pay?

No! Kidi Pay is a standalone contactless payment device . Your child does not need a smartphone, as all payments are processed via the linked MuchBetter account.

Q: How do I add money to Kidi Pay?

To add money: 1️⃣ Open the MuchBetter app . 2️⃣ Select Top Up and add funds using a debit card or bank transfer . 3️⃣ The funds will be available for use with your child’s Kidi Pay bracelet .

Q: What happens if my child loses their Kidi Pay bracelet?

If lost, you can instantly freeze the device in the MuchBetter app to prevent any unauthorized transactions. You can also order a replacement bracelet.

Q: Can I withdraw money from Kidi Pay?

No, Kidi Pay is designed exclusively for contactless payments , and funds can only be spent at supported merchants. Parents control how much money is available at all times.

Q: My Kidi Pay bracelet isn’t working. What should I do?

If your Kidi Pay bracelet isn’t working, try these steps: 1️⃣ Check your MuchBetter account – Ensure your account is active and has sufficient funds. 2️⃣ Verify that Kidi Pay is linked – Open the MuchBetter app and check if the bracelet is properly added under Devices . 3️⃣ Try a different payment terminal – Some older terminals may not support contactless payments. Still not working? Contact us at kontakt@kidizwatch.pl

Find answers to our most frequently asked questions below or contact us via support@muchbetter.com for any further help.

Why does MuchBetter require my ID?

MuchBetter is a licensed financial service provider, and identity verification is required to comply with anti-money laundering (AML) and security regulations. Verifying your ID helps:

✔️ Ensure the safety of your account

✔️ Prevent fraud and unauthorized transactions

✔️ Meet legal requirements for financial services

Your personal data is protected and used only for verification purposes. The process is quick, and once verified, you’ll get full access to MuchBetter features, including Kidi Pay!

Does Kidi Pay work with MuchBetter?

Yes! Kidi Pay is powered by MuchBetter, meaning all payments are processed through your MuchBetter account. To use Kidi Pay, you need to:

1️⃣ Create a MuchBetter account and complete identity verification.

2️⃣ Top up your MuchBetter wallet using a debit card or bank transfer.

3️⃣ Link your Kidi Pay bracelet in the MuchBetter app.

Once connected, your child can use Kidi Pay for secure, contactless payments, and you can track transactions in real-time from the MuchBetter app.

Does my child need a smartphone to use Kidi Pay?

No! Kidi Pay is a standalone contactless payment device. Your child does not need a smartphone, as all payments are processed via the linked MuchBetter account.

How do I add money to Kidi Pay?

To add money:

1️⃣ Open the MuchBetter app.

2️⃣ Select Top Up and add funds using a debit card or bank transfer.

3️⃣ The funds will be available for use with your child’s Kidi Pay bracelet.

What happens if my child loses their Kidi Pay bracelet?

If lost, you can instantly freeze the device in the MuchBetter app to prevent any unauthorized transactions. You can also order a replacement bracelet.

Can I withdraw money from Kidi Pay?

No, Kidi Pay is designed exclusively for contactless payments, and funds can only be spent at supported merchants. Parents control how much money is available at all times.

My Kidi Pay bracelet isn’t working. What should I do?

If your Kidi Pay bracelet isn’t working, try these steps:

1️⃣ Check your MuchBetter account – Ensure your account is active and has sufficient funds.

2️⃣ Verify that Kidi Pay is linked – Open the MuchBetter app and check if the bracelet is properly added under Devices.

3️⃣ Try a different payment terminal – Some older terminals may not support contactless payments.

Still not working? Contact us at kontakt@kidizwatch.pl

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