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SRE Engineer

Site Reliability Engineering, Technology

Head of SRE

IOM

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK, the Isle of Man, Malta, Lithuania and Costa Rica, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The Role

The SRE Engineer is responsible for ensuring our underlying infrastructure is running smoothly and that systems and tools are working as expected through the deployment of automation and code centric solutions.

SRE is an operational team whose primary objective is the reliability of our production platform. A secondary objective is to support and develop the CI/CD pipeline and development environments.

Key Tasks:

  • Building environments for new products and services.
  • Automation of routine operational tasks.
  • Assist in the troubleshooting of production faults.
  • Optimise the performance of our Production and Development Environments.
  • Improve monitoring and reliability by developing and deploying automated solutions.
  • Take part in our SRE on-call rota for emergency escalation of rare system issues.
  • Remediation and optimisation of our security posture.
  • Proactively challenge how we can improve our service and defensive strategies.

Qualifications/Experience Required:

Knowledge:

  • Preferred – Degree qualified in related subject.
  • Either a systems or development career background with a passion for automation via code.
  • Understanding of all aspects of IT, including Network, Operating Systems, Databases, Security and Software Development. Expect to be asked about all layers of the OSI model!
  • Knowledge or understanding of some of the following tools
    • Implementing CI/CD pipelines (Jenkins, GitLab, Spinnaker)
    • Experience using Version Control (GitLab, Gerrit)
    • Familiar with any cloud platforms (GCP, AWS, Azure)
    • Knowledge of containerisation environments ( Kubernetes / Docker Swarm)
    • Experience with infrastructure-as-code (Terraform)
    • Familiar with *nix operating systems
    • Databases (MYSQL,redis)
    • Ability to script / code (Java, PHP, Python, Go)

Experience:

  • Experience working in a similar SRE/DevOps environment would be an advantage (With not a requirement)
  • Comfortable with code
  • Excellent verbal, written and interpersonal communication skills.
  • Strong problem solving and critical thinking skills.
  • Love of learning.
  • Ability to work well independently, set goals, be versatile and demonstrate initiative when needed.
  • Experience with SaaS solutions.

Attributes and Behaviours:

  • Analytical thinking – able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically.
  • Strategic thinking – able to identify a vision along with the plans, which need to be implemented to meet the end goal, evaluating situations, decisions, and issues in the short, medium, and long term.
  • Influencing and persuading – able to present sound and well-reasoned arguments to convince others. Adapts to the situation and can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.
  • Communication – able to get one’s message understood clearly by adopting a range of styles, tools, and techniques appropriate to the audience and the nature of the information.
  • Managing relationships and team working – able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.
  • Keeps pace with change – acquires knowledge/skills as the business develops.

To apply for this role, please email your CV to HR@rtekk.com

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