MuchBetter

Carreras

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Ejecutivo de Atención al Cliente (Costa Rica)

Operations Team

 Head of Operations

Costa Rica

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK, the Isle of Man, Malta, Lithuania and Costa Rica, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

El papel

The Customer Operations team are looking for a Customer Operations Executive based in Costa Rica to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  • Are you a great communicator, but also assertive, courteous, and kind?
  • Do you have a passion for problem solving, investigating, and helping customers?
  • Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  • Can you work as part of a team, contribute, cooperate, and create synergy?
  • Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  • Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  • Ability to focus and remain focused in a repetitive or changing task for long periods?

Core Responsibilities:

  • Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  • Run proper screening and verification of identity proactively and reactively
  • Review transactions, identify patterns, assess risk and take appropriate action
  • Process withdrawals, transfers and complete any pending transactions after proper review
  • Handling system and transaction alerts per company’s guidelines and current instructions
  • Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  • Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  • Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  • Assist with internal translations and content updates as needed
  • Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Required:

  • Fluent in English and either Italian, Japanese, French, German, Mandarin, Norwegian or Romanian.
  • At least 2 years of customer service experience
  • Proven experience with the use of Microsoft Office products
  • Excellent computer skills & great typing skills

Desired:

  • Proficiency in more than two languages
  • Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  • Knowledge and experience with global document verification, KYC and AML/CFT procedures
  • Content management experience (template and policy/procedure creation, editing and translation)

Para solicitar este puesto, envíe su CV por correo electrónico a HR@rtekk.com

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Prueba y anota con nuestro pozo de premios MuchBetter 

Recargue su cuenta con 22 de la moneda de su billetera hoy para ingresar a nuestro pozo de premios. ¡Tenemos 22 premios de 100 en la moneda de su billetera en juego! 

Esta oferta finalizará a las 11:59 GMT del jueves 15 de diciembre. 

Aplican términos y condiciones, consulte aquí.

Consigue un fob, consigue 5€ 

¡Solicite un llavero con llavero sin contacto MuchBetter hoy y obtenga 5 € (o el equivalente en la moneda de su billetera) cargados en su billetera! 

Esta oferta finalizará a las 23:59 GMT del domingo 11 de diciembre. 

Aplican términos y condiciones, consulte aquí.

¡Ver fútbol es mejor con amigos! 

Recomiende a un amigo a MuchBetter y obtenga 5 € cargados en su cuenta.

Abra su aplicación e invite a un amigo a MuchBetter usando su código de referencia único y una vez que se haya recargado, ¡le daremos 5 € o el equivalente en la moneda!

Esta oferta finalizará a las 23:59 GMT del viernes 16 de diciembre.

Aplican términos y condiciones, consulte aquí.

Mega Sorteo Social

Este sorteo ya se ha cerrado.

¡Estamos comenzando con un mega sorteo en nuestros canales de redes sociales! 

Dirígete a @paymuchbetter en Instagram, Twitter o Facebook para averiguar cómo participar. 

Esta competencia ha terminado.

Aplican términos y condiciones, consulte aquí.