MuchBetter

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Profession :

Département :

Rapports à :

Emplacement :

Customer Support Executive (IOM) -Japanese Speaker

Opérations

Chef des opérations

île de Man

MuchBetter est une solution de paiement innovante à la pointe de l'innovation dans les technologies de paiement. Nous nous spécialisons dans la fourniture des solutions parfaites de portefeuille électronique et d'appareils de paiement utilisées par plus de 1 000 000 de clients dans 180 pays.

MuchBetter rassemble une équipe de leaders d'opinion tenaces, réinventant le modèle commercial des services de paiement et repoussant les limites et les capacités d'une application de paiement, et qui s'efforcent de créer une excellente expérience client continue.

Avec des bureaux au Royaume-Uni et sur l'île de Man, nous avons également des personnes en Espagne, au Costa Rica, en Inde, à Malte, au Canada, en Israël, notre équipe est multiculturelle et notre espace de travail est un lieu de créativité, de changement, d'innovation et de collaboration. Nous employons des personnes qui sortent des sentiers battus, partagent des idées sans restrictions, sont fières de soutenir l'ensemble de l'équipe et n'ont pas peur de poser des questions.

The role

The Customer Operations team are looking for a Customer Operations Executive based in the Isle of Man to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  •  Are you a great communicator, but also assertive, courteous, and kind?
  •  Do you have a passion for problem solving, investigating, and helping customers?
  •  Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  •  Can you work as part of a team, contribute, cooperate, and create synergy?
  •  Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  •  Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  •  Ability to focus and remain focused in a repetitive or changing task for long periods?

Responsabilités fondamentales

  •  Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  •  Run proper screening and verification of identity proactively and reactively
  •  Review transactions, identify patterns, assess risk and take appropriate action
  •  Process withdrawals, transfers and complete any pending transactions after proper review
  •  Handling system and transaction alerts per company’s guidelines and current instructions
  •  Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  •  Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  •  Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  •  Assist with internal translations and content updates as needed
  •  Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Expérience et compétences

  •  Proficiency in more than two languages
  •  Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  •  Knowledge and experience with global document verification, KYC and AML/CFT procedures
  •  Content management experience (template and policy/procedure creation, editing and translation)
  •  Fluent in English and Japanese
  •  At least 2 years of customer service experience
  •  Proven experience with the use of Microsoft Office products
  •  Excellent computer skills & great typing skills

Rémunération:

  • A highly competitive salary
  •  BUPA Health Insurance for you and your Spouse/Dependents up to the age of 18
  •  BUPA Dental Insurance for you and your Spouse/Dependents up to the age of 18
  •  Aviva Pension
  •  25 jours de congés annuels + tous les jours fériés
  •  1 jour de congé annuel supplémentaire pour votre anniversaire
  •  Access to Employee Assistance Programme
  •  Social and Celebration Events
  •  Charity and Social Committee
Contactez-nous dès aujourd'hui à RH@mirlimited.com
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