MuchBetter-ロゴ-プライマリ
サインアップ
MuchBetter-ロゴ-プライマリ

MuchBetter

キャリア

Job Title :

Department :

Reports to :

Location :

Customer Support Executive (IOM) -Japanese Speaker

オペレーション

Head of Operations

Isle of Man

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK & the Isle of Man, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The role

The Customer Operations team are looking for a Customer Operations Executive based in the Isle of Man to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  •  Are you a great communicator, but also assertive, courteous, and kind?
  •  Do you have a passion for problem solving, investigating, and helping customers?
  •  Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  •  Can you work as part of a team, contribute, cooperate, and create synergy?
  •  Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  •  Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  •  Ability to focus and remain focused in a repetitive or changing task for long periods?

Core Responsibilities

  •  Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  •  Run proper screening and verification of identity proactively and reactively
  •  Review transactions, identify patterns, assess risk and take appropriate action
  •  Process withdrawals, transfers and complete any pending transactions after proper review
  •  Handling system and transaction alerts per company’s guidelines and current instructions
  •  Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  •  Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  •  Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  •  Assist with internal translations and content updates as needed
  •  Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Experience and Competencies

  •  Proficiency in more than two languages
  •  Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  •  Knowledge and experience with global document verification, KYC and AML/CFT procedures
  •  Content management experience (template and policy/procedure creation, editing and translation)
  •  Fluent in English and Japanese
  •  At least 2 years of customer service experience
  •  Proven experience with the use of Microsoft Office products
  •  Excellent computer skills & great typing skills

Remuneration:

  • A highly competitive salary
  •  BUPA Health Insurance for you and your Spouse/Dependents up to the age of 18
  •  BUPA Dental Insurance for you and your Spouse/Dependents up to the age of 18
  •  Aviva Pension
  •  25 Days annual leave + all bank holidays
  •  1 extra day annual leave for your birthday
  •  Access to Employee Assistance Programme
  •  Social and Celebration Events
  •  Charity and Social Committee
Get in touch today at HR@mirlimited.com
Go Back
ja日本語
en_GBEnglish (UK) en_USEnglish en_CAEnglish (Canada) arالعربية pt_BRPortuguês do Brasil de_DEDeutsch es_ESEspañol fr_FRFrançais fr_CAFrançais du Canada elΕλληνικά it_ITItaliano ko_KR한국어 nl_NLNederlands pl_PLPolski ru_RUРусский tr_TRTürkçe zh_CN简体中文 nb_NONorsk bokmål ro_RORomână ja日本語

賞金プール$2200 

このオファーは終了しました。 

賞金プール$2200から賞金を獲得するチャンスに参加しよう！

参加するにはアプリを開いて$22をトップアップしてください！ 

このオファーは2022年12月14日水曜日の23:59 GMTまでとなります。

補充する

規約が適用されます。 

フォブを手に入れて、5 ユーロを手に入れよう 

このオファーは終了しました。 

今すぐ MuchBetter 非接触キーリング フォブを注文すると、5 ユーロ (またはウォレットの通貨相当額) がウォレットにチャージされます! 

このオファーは、12 月 11 日日曜日の 23:59 GMT に終了しました。 

フォブを手に入れて、5 ユーロを手に入れよう

利用規約が適用されます。 ここ.

サッカー観戦は友達と一緒がいい！ 

このオファーは終了しました。

友達に MuchBetter を紹介して、あなたのアカウントに €5 をチャージしましょう。

あなたのアプリを開き、あなたのユニークな紹介コードを使って友達を MuchBetter に招待してください。彼らがトップアップしたら、5 ユーロまたは同等の通貨をあなたに差し上げます!

このオファーは、12 月 16 日金曜日の 23:59 GMT に終了しました。

友達を紹介する

利用規約が適用されます。 ここ.

メガ ソーシャル ギブアウェイ

このプレゼントは終了しました。

ソーシャル メディア チャンネルで大規模なプレゼントを用意しています。 

参加方法については、Instagram、Twitter、または Facebook で @paymuchbetter にアクセスしてください。 

この大会は終了しました。

利用規約が適用されます。 ここ.