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MuchBetter

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Customer Support Executive (IOM) -Japanese Speaker

Drift

Head of Operations

Isle of Man

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK & the Isle of Man, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The role

The Customer Operations team are looking for a Customer Operations Executive based in the Isle of Man to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  •  Are you a great communicator, but also assertive, courteous, and kind?
  •  Do you have a passion for problem solving, investigating, and helping customers?
  •  Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  •  Can you work as part of a team, contribute, cooperate, and create synergy?
  •  Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  •  Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  •  Ability to focus and remain focused in a repetitive or changing task for long periods?

Core Responsibilities

  •  Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  •  Run proper screening and verification of identity proactively and reactively
  •  Review transactions, identify patterns, assess risk and take appropriate action
  •  Process withdrawals, transfers and complete any pending transactions after proper review
  •  Handling system and transaction alerts per company’s guidelines and current instructions
  •  Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  •  Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  •  Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  •  Assist with internal translations and content updates as needed
  •  Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Experience and Competencies

  •  Proficiency in more than two languages
  •  Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  •  Knowledge and experience with global document verification, KYC and AML/CFT procedures
  •  Content management experience (template and policy/procedure creation, editing and translation)
  •  Fluent in English and Japanese
  •  At least 2 years of customer service experience
  •  Proven experience with the use of Microsoft Office products
  •  Excellent computer skills & great typing skills

Godtgjørelse:

  • A highly competitive salary
  •  BUPA helseforsikring for deg og din ektefelle/pårørende opp til 18 år
  •  BUPA tannlegeforsikring for deg og din ektefelle/pårørende opp til 18 år
  •  Aviva Pensjon
  •  25 dager årlig ferie + alle helligdager
  •  1 ekstra dag årlig permisjon til bursdagen din
  •  Tilgang til Employee Assistance Program
  •  Sosiale og festlige arrangementer
  •  Veldedighets- og sosialutvalg
Get in touch today at HR@mirlimited.com
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Prøv å score med vår MuchBetter-premiepott 

Dette tilbudet er nå stengt. 

Ha en sjanse til å vinne $100 fra premiepotten vår på $2200!

Åpne appen din for å fylle på $22* for å delta. 

Dette tilbudet avsluttes kl. 23:59 GMT onsdag 14. desember 2022.

Fylle opp

Betingelser og vilkår gjelder. 

Få en fob, få €5 

Dette tilbudet er nå avsluttet. 

Bestill en MuchBetter kontaktløs nøkkelring-fob i dag og få €5 (eller tilsvarende i lommebokens valuta) lastet inn i lommeboken din! 

Dette tilbudet ble avsluttet klokken 23:59 GMT søndag 11. desember. 

Få en fob, få €5

Vilkår og betingelser gjelder, se her.

Å se fotball er bedre med venner! 

Dette tilbudet er nå avsluttet.

Henvis en venn til MuchBetter og få €5 lastet inn på kontoen din.

Åpne appen din og inviter en venn til MuchBetter ved å bruke den unike henvisningskoden din, og når de er fullført, gir vi deg €5 eller tilsvarende i valuta!

Dette tilbudet ble avsluttet kl. 23:59 GMT fredag 16. desember.

Verv en venn

Vilkår og betingelser gjelder, se her.

Mega sosial giveaway

Denne giveawayen er nå stengt.

Vi sparker i gang med en mega giveaway på våre sosiale mediekanaler! 

Gå til @paymuchbetter på Instagram, Twitter eller Facebook for å finne ut hvordan du deltar. 

Denne konkurransen er avsluttet.

Vilkår og betingelser gjelder, se her.