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MuchBetter

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Customer Support Executive (IOM) -Japanese Speaker

Operations

Head of Operations

Eiland Man

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK & the Isle of Man, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The role

The Customer Operations team are looking for a Customer Operations Executive based in the Isle of Man to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  •  Are you a great communicator, but also assertive, courteous, and kind?
  •  Do you have a passion for problem solving, investigating, and helping customers?
  •  Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  •  Can you work as part of a team, contribute, cooperate, and create synergy?
  •  Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  •  Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  •  Ability to focus and remain focused in a repetitive or changing task for long periods?

Core Responsibilities

  •  Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  •  Run proper screening and verification of identity proactively and reactively
  •  Review transactions, identify patterns, assess risk and take appropriate action
  •  Process withdrawals, transfers and complete any pending transactions after proper review
  •  Handling system and transaction alerts per company’s guidelines and current instructions
  •  Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  •  Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  •  Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  •  Assist with internal translations and content updates as needed
  •  Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Experience and Competencies

  •  Proficiency in more than two languages
  •  Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  •  Knowledge and experience with global document verification, KYC and AML/CFT procedures
  •  Content management experience (template and policy/procedure creation, editing and translation)
  •  Fluent in English and Japanese
  •  At least 2 years of customer service experience
  •  Proven experience with the use of Microsoft Office products
  •  Excellent computer skills & great typing skills

Remuneration:

  • A highly competitive salary
  •  BUPA Health Insurance for you and your Spouse/Dependents up to the age of 18
  •  BUPA Dental Insurance for you and your Spouse/Dependents up to the age of 18
  •  Aviva Pension
  •  25 Days annual leave + all bank holidays
  •  1 extra day annual leave for your birthday
  •  Access to Employee Assistance Programme
  •  Social and Celebration Events
  •  Charity and Social Committee
Get in touch today at HR@mirlimited.com
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Prijzenpot van $2200 

Deze aanbieding is nu gesloten. 

Maak kans op $100 uit onze prijzenpot van $2200!

Open je app om $22* op te waarderen om mee te doen! 

Deze aanbieding eindigt op woensdag 14 december 2022 om 23:59 GMT.

Bijvullen

Algemene voorwaarden zijn van toepassing 

Ontvang een fob, ontvang € 5 

Deze aanbieding is nu afgelopen. 

Bestel vandaag nog een MuchBetter contactloze sleutelhanger en ontvang € 5 (of het equivalent in de valuta van uw portemonnee) op uw portemonnee! 

Deze aanbieding eindigde op zondag 11 december om 23:59 GMT. 

Ontvang een fob, ontvang € 5

Algemene voorwaarden zijn van toepassing, zie hier.

Voetbal kijken is leuker met vrienden! 

Deze aanbieding is nu afgelopen.

Verwijs een vriend naar MuchBetter en ontvang € 5 op uw account.

Open uw app en nodig een vriend uit voor MuchBetter met uw unieke verwijzingscode en zodra ze hebben opgewaardeerd, geven we u € 5 of het equivalent in een andere valuta!

Deze aanbieding eindigde op vrijdag 16 december om 23:59 GMT.

Verwijs een vriend door

Algemene voorwaarden zijn van toepassing, zie hier.

Mega sociale weggeefactie

Deze winactie is inmiddels gesloten.

We trappen af met een mega winactie op onze social media kanalen! 

Ga naar @paymuchbetter op Instagram, Twitter of Facebook om te zien hoe je mee kunt doen. 

Deze wedstrijd is afgelopen.

Algemene voorwaarden zijn van toepassing, zie hier.