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Forums and Community Manager

Marketing

Senior Marketing Manager

Isle of Man, part time and some remote

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions in 185 countries, for now more than 700,000 customers.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app.

With offices in the UK & the Isle of Man, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The Role

Our Marketing team is growing and as part of our continued development we are looking for a Forums and Community Manager, reporting to our Senior Marketing Manager. The role requires a proactive yet disciplined participation in online discussions in the gaming forums, providing MuchBetter’s official voice in community forums, to enrich MuchBetter’s perception and participation in this specialist community.

The role operates as part of a forward-thinking, integrated marketing team working together on a shared vision of building brand and business value via distinctive and impactful marketing activities that achieve measurable results, with commercially-sound return-on-investment (ROI).


The role is part time and aligns with the peak and off-peak hours of activity on the various forums and community sites, which could include weekends and evenings.

Core Responsibilities

  • Devise and implement an effective and impactful community management strategy to grow our following and engagement, increase brand awareness and revenue on poker forums and discussion groups, providing balanced representation of the diversity of player profiles and proficiency including beginners and recreational players.
  • Build and implement a plan for MuchBetter’s presence and participation in gaming community forums.
  • Be the voice of the brand, serving as a point of contact for the company’s community forum profile, representing the brand and business values.
  • Monitor the company’s community accounts and offer constructive interaction with community members and customers in a professional, personable, and timely manner. The interactions extend to proactively engaging in new conversations with customers, identifying earned opportunities and monitoring key competitors.

Experience and Competencies

  • Experience as a poker player, with a level of expertise and confidence to engage with the varied levels on the poker forums.
  • Patience, tolerance, and respectful of the diversity of players in the poker community.
  • 2-3 years’ experience working in the customer front line, or with poker communities
  • Strong communication, with ability to articulate complex points of view simply and rationally.
  • Excellent customer service, interpersonal and communication skills
  • Proven ability to create strong, meaningful and long-lasting relationships
  • Excellent planning, time management and organisational skills with the ability to prioritise
  • Can work under pressure, with the ability to be reactive and flexible in a fast-paced environment
  • Strong work ethic and willingness to learn; enthusiasm is a must
  • A team player who can collaborate across functions
  • Fluency in German or Arabic is highly regarded
  • The ability to work flexible hours when required, fluidly balancing core and out-of-hours requirements

Remuneration:

  • A competitive salary
  • Bupa health insurance for you and your family
  • Bupa dental insurance for you and your family
  • 25 Days annual leave + all bank holidays
  • 1 extra day annual leave for your birthday
  • Pension scheme
  • Employee Assistance Programme
  • Fantastic social events
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