MuchBetter

Kariera

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Kierownik ds. obsługi klienta (Kostaryka)

Operations Team

 Head of Operations

Costa Rica

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK, the Isle of Man, Malta, Lithuania and Costa Rica, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The Role

The Customer Operations team are looking for a Customer Operations Executive based in Costa Rica to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  • Are you a great communicator, but also assertive, courteous, and kind?
  • Do you have a passion for problem solving, investigating, and helping customers?
  • Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  • Can you work as part of a team, contribute, cooperate, and create synergy?
  • Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  • Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  • Ability to focus and remain focused in a repetitive or changing task for long periods?

Core Responsibilities:

  • Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  • Run proper screening and verification of identity proactively and reactively
  • Review transactions, identify patterns, assess risk and take appropriate action
  • Process withdrawals, transfers and complete any pending transactions after proper review
  • Handling system and transaction alerts per company’s guidelines and current instructions
  • Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  • Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  • Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  • Assist with internal translations and content updates as needed
  • Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Required:

  • Fluent in English and either Italian, Japanese, French, German, Mandarin, Norwegian or Romanian.
  • At least 2 years of customer service experience
  • Proven experience with the use of Microsoft Office products
  • Excellent computer skills & great typing skills

Desired:

  • Proficiency in more than two languages
  • Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  • Knowledge and experience with global document verification, KYC and AML/CFT procedures
  • Content management experience (template and policy/procedure creation, editing and translation)

To apply for this role, please email your CV to HR@rtekk.com

pl_PLPolski

Spróbuj zdobyć punkty dzięki naszej puli nagród MuchBetter 

Doładuj swoje konto 22 walutami swojego portfela już dziś, aby wejść do naszej puli nagród – mamy do zgarnięcia 22 nagrody po 100 w walucie Twojego portfela! 

Ta oferta zakończy się o godzinie 11:59 GMT w czwartek 15 grudnia. 

Obowiązują warunki, patrz tutaj.

Zdobądź breloczek, zdobądź 5 € 

Już dziś zamów brelok do kluczy zbliżeniowych MuchBetter i otrzymaj 5 € (lub równowartość w innej walucie portfela) doładowane do Twojego portfela! 

Ta oferta zakończy się o 23:59 GMT w niedzielę 11 grudnia. 

Obowiązują warunki, patrz tutaj.

Oglądanie piłki nożnej jest lepsze z przyjaciółmi! 

Poleć znajomemu MuchBetter i odbierz 5 € na swoje konto.

Otwórz swoją aplikację i zaproś znajomego do MuchBetter, używając swojego unikalnego kodu polecającego, a po doładowaniu otrzymasz od nas 5 € lub równowartość w innej walucie!

Ta oferta zakończy się o 23:59 GMT w piątek 16 grudnia.

Obowiązują warunki, patrz tutaj.

Mega promocja społecznościowa

To rozdanie zostało już zamknięte.

Rozpoczynamy mega rozdanie na naszych kanałach w mediach społecznościowych! 

Odwiedź stronę @paymuchbetter na Instagramie, Twitterze lub Facebooku, aby dowiedzieć się, jak wziąć udział. 

Ten konkurs dobiegł końca.

Obowiązują warunki, patrz tutaj.