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MuchBetter

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Customer Support Executive (IOM) -Japanese Speaker

Operations

Head of Operations

Isle of Man

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK & the Isle of Man, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The role

The Customer Operations team are looking for a Customer Operations Executive based in the Isle of Man to join them.

As part of the next planned phase of growth for the company, we are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

  •  Are you a great communicator, but also assertive, courteous, and kind?
  •  Do you have a passion for problem solving, investigating, and helping customers?
  •  Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
  •  Can you work as part of a team, contribute, cooperate, and create synergy?
  •  Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
  •  Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
  •  Ability to focus and remain focused in a repetitive or changing task for long periods?

Core Responsibilities

  •  Review, investigate, and answer tickets to assist customers in the use of the MuchBetter app, features, and services
  •  Run proper screening and verification of identity proactively and reactively
  •  Review transactions, identify patterns, assess risk and take appropriate action
  •  Process withdrawals, transfers and complete any pending transactions after proper review
  •  Handling system and transaction alerts per company’s guidelines and current instructions
  •  Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
  •  Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
  •  Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
  •  Assist with internal translations and content updates as needed
  •  Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Experience and Competencies

  •  Proficiency in more than two languages
  •  Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce)
  •  Knowledge and experience with global document verification, KYC and AML/CFT procedures
  •  Content management experience (template and policy/procedure creation, editing and translation)
  •  Fluent in English and Japanese
  •  At least 2 years of customer service experience
  •  Proven experience with the use of Microsoft Office products
  •  Excellent computer skills & great typing skills

Remuneration:

  • A highly competitive salary
  •  BUPA Health Insurance for you and your Spouse/Dependents up to the age of 18
  •  BUPA Dental Insurance for you and your Spouse/Dependents up to the age of 18
  •  Aviva Pension
  •  25 Days annual leave + all bank holidays
  •  1 extra day annual leave for your birthday
  •  Access to Employee Assistance Programme
  •  Social and Celebration Events
  •  Charity and Social Committee
Get in touch today at HR@mirlimited.com
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$2200 奖池 

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参加$2200的奖池活动！

在您的MuchBetter账户上充值$22*参加本活动。 

本活动将在2022年12月14号英国时间23：59分结束。

充值

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获得一个 fob，获得 5 欧元 

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立即订购 MuchBetter 非接触式钥匙扣，即可将 5 欧元（或等值的钱包货币）存入您的钱包！ 

此优惠于 12 月 11 日星期日格林威治标准时间 23:59 结束。 

获得一个 fob，获得 5 欧元

条款和条件适用，请参阅 详情请查看条款与规则。.

和朋友一起看球更好！ 

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该优惠于 12 月 16 日星期五格林尼治标准时间 23:59 结束。

介绍个朋友

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大型社会赠品

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