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Longer waiting times for replies to customer queries

To our MuchBetter customers worldwide,

The changes in payments around the world due to COVID-19 over the last year have made MuchBetter the preferred payment option for many customers and merchants for being a modern, fast and secure method when paying online or in stores or when sending money to friends and family. This was followed by a sudden increase in customer contacts that we have had to handle, which in turn resulted in an unpredicted increase of our response times beyond our expectations and yours, as our valued customer.

We have listened to your feedback and are determined to improve. Therefore, our main focus is on the enhancement of our mobile app with new and better features to bring you a delightful experience (so you won’t need our help as much) and building a bigger Customer Support team offering unparalleled assistance 24/7 in even more languages and with fast response times (for when you do need to get in touch). Rome wasn’t built in a day and we too need a bit of time to achieve these goals. Please bear with us and in the meantime, you can visit our Help Center here: (https://support.muchbetter.com/) to find answers to the most common questions. If you don’t find an answer to your question, you can fill out a “Contact Support” form using the “Support” bubble in the bottom right corner of the same screen.

We are very sorry if you have had to wait a bit longer than you would expect on a recent ticket/email, but rest assured that your queries will be answered and MuchBetter is and will always be a reliable, safe, and secure way to spend, send and store your money.

We appreciate your understanding and patience, and we can assure you that we are working tirelessly to help our customers… MuchBetter. We’ll be in touch soon.

Warm Regards,
The MuchBetter Team

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MuchBetter Wallet

Use the MuchBetter wallet for a MuchBetter way to deposit and cash out with your favourite online gaming brands. No more redirects, cumbersome passwords and extra devices to carry – simply confirm transactions from your phone and enjoy the lowest gaming e-wallet fees in the world!

Learn More

MuchBetter Security

 

MuchBetter goes further than other e-wallets to protect your sensitive information. MuchBetter accounts are protected with device pairing, touch ID, dynamic security codes and a transaction review system to ensure that only legitimate transactions go through.

 

All sensitive information is protected in the cloud. Your account is twinned with your phone. Enable touch ID and keep your account even safer.

 

MuchBetter Devices

Claim your MuchBetter prepaid debit Mastercard® or ultra cool wearable device including our MuchBetter watch with payment technology infused in sapphire glass. You can pay anywhere you see the

sign. Our wearables are supported by Mastercard and will make spending money much better. You’ll be the envy of the checkout line. (EEA customers only)

The MuchBetter card is issued pursuant to licence by Mastercard International. For full conditions refer here

MuchBetter Rewards

At MuchBetter we love to give back to our customers, which is why we send exciting cash gaming offers straight to the reward section of your app; giving you free cash to play with on your favourite gaming sites. We also go wild every year with the MuchBetter MegaDraw, where we give you the chance to WIN MEGABIG in our huge annual giveaway, and entry is free!

MuchBetter people deserve to be rewarded.

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MuchBetter Transfers

MuchBetter lets you transfer money to friends and family, and request payments from others. Our Peer-2-Peer platform is free to use and transfers money instantly in just 3 simple steps.

MuchBetter Support

If our FAQs don’t help, we will and we respond over email to ensure minimum disruption to you. Send and review tickets from the MuchBetter app and receive email support from our friendly team.

The award winning payment app!

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