Version 01.01.2021

UAB MIR Lithuania (“MIR”, “MuchBetter”, “we”, “our”, “us”) is an app based payment wallet (“the App”) allowing customers and merchants to process and manage e-payments in a secure, fair and economical way (the “MuchBetter Service”). The MuchBetter Service may also provide you with the option to receive a physical Card, as defined and detailed below.

You acknowledge and accept that by checking the “accept” box when opening your Account, you agree to abide by the following Customer Terms as amended from time to time (“Customer Terms”) concerning your use of MuchBetter Services. If there is any part of the Customer Terms you do not understand or wish to clarify, please contact our Customer centre at support@muchbetter.com or visit here.

1.0 DEFINITIONS

1.1 In these Customer Terms, the following words have the meaning set out beside them:

“Account” means your card account with MuchBetter Services which holds electronic money and which your Card(s) is linked to;

“Account ID Information” means any and all of the following pieces of information: your Card details (Card number, expiry date and CVV code), your PIN, information you use to log in to your Account, your secure identification number and other Account credentials and information specific to your Account;

“Authorised User” means a person authorised to use the MuchBetter Service, after meeting all eligibility requirements set out in these Customer Terms;

“Authorised User Site” means the mobile application app or website accessed by Authorised Users using their Account ID Information, where Authorised Users can view their transaction history, deposit funds into their Account and make other Transactions;

“Business Day” means a day other than a Saturday, Sunday or a public holiday in Lithuania when financial institutions in Vilnius are open for business;

“Card” means MuchBetter Prepaid Card

“Customer Contact Centre” can be contacted by visiting Help

“Deposit” means the crediting of funds to your Account by purchasing electronic money;

“Merchant” means any commercial or business entity that (i) accepts cards displaying the MasterCard® acceptance symbol as payment (where a Card Transaction is concerned) or (ii) is validly registered with MIR Limited, company no.013813V, or any of the MIR Limited Group companies, to accept Transactions from your Account;

“Month” means a calendar month;

“MIR”, “MuchBetter”, “we”, “our”, “us” means MIR Limited UK Ltd, Company number 10417552, with its registered office located at 20-22 Wenlock Road, London, England, N1 7GU United Kingdom;

“MIR Exchange Rate” means the exchange rate used by us on all currency exchange transactions as published on our Website and which may be amended by us from time to time in accordance with these Customer Terms;

“MIR Group” means MIR Limited, its subsidiaries, holding companies and associated companies;

“Payment”means any of the following: (i) any payment made using your Card; (ii) the debiting of an amount of electronic money from your Account and the concurrent crediting of such amount to a Merchant account, or another MuchBetter customeraccount, as designated by you (including by way of Subscription Billing); or (iii) the crediting of an amount of electronic money to your Account and the concurrent debiting of a Merchant account, or another MuchBetter customer account;

“Payment Order” means a request from you to us for us to execute one or more Payments;

“PIN” means the personal identification number which we issue to be used with your Card and access to the MuchBetter Service;

“Prohibited Transaction” means any of the following types of transactions: (i) drugs; (ii) pornographic content or services; (iii) illegal downloads; (iv) illegal gambling; (v) goods or services infringing Intellectual Property Rights of anyone, including a third party; ; (vi) firearms; (vii) Ponzi schemes or similar fraudulent investment operations; or (xi) any goods or services prohibited by applicable law and regulations to the user, user’s country or MuchBetter. We reserve the right,in our sole discretion, to add categories of prohibited transactions by adding such categories either to these Customer Terms policy published on the Website;

“Recurring Payments” means an order by an Authorised User to make regular Payments from its Account at specified intervals to an online Merchant; For the removal of doubt, a Recurring Payment is a Payment and is subject to any applicable fees which may apply;

“Transaction” means, as the context permits: (i) a Payment; or (b) a Withdrawal; or (c) a Deposit; and, in each case less any applicable fees;

“Website” means www.muchbetter.com or such other website, mobile application or app through which we may offer the MuchBetter Service, or information related thereto, from time to time;

“Withdrawal” means removing funds from your Account by using your Card at any ATM or by selecting one of the withdrawal methods available to you in your country of residence as set out in the “withdrawal” page of the Authorised Users Site; and

“you” or “your” means the person to whom these Customer Terms shall apply.

2.0 MuchBetter Service

UAB “PAYRNET” is a company incorporated in the Republic of Lithuania (company number: 305264430) with its head office at AltSpace, Islandijos str. 6, LT-01117, Vilnius, the Republic of Lithuania and its registered office at Girulių str. 20, LT-12123 Vilnius, the Republic of Lithuania (“Payrnet”). Payrnet is an Electronic Money Institution and is authorised by the Bank of Lithuania under the Law on Electronic Money and Electronic Money Institutions (license reference 72, issued on 2020-08-28) for the issuing of Electronic Money and provision of the related payment services. The Electronic Money Institution license issued to Payrnet is published in the official website of the Bank of Lithuania and may be found following the below links:

• In English
• In Lithuanian

Payrnet is included in the public list “Electronic Money Institutions holding an electronic money institution license” managed by the Bank of Lithuania which is published in the Bank of Lithuania’s official website. The list may be found following the link: https://www.lb.lt/en/sfi-financial-market-participants?ff=1&market=1&type%5B%5D=7&business_form%5B%5D=32

You may contact Payrnet in writing by email to support@payr.net or by posting a letter to its registered office. However, initial queries regarding MuchBetter Service should be directed towards MIR.

Payrnet, as an Electronic Money Institution, have appointed MIR as an EMD Agent. An EMD Agent means a person who provides payment services on behalf of an Electronic Money Institution (as defined in the Law on Electronic Money and Electronic Money Institutions and the Law on Payment Institutions). As Payrnet EMD Agent, MIR is authorised to provide associated payment services alongside Payrnet e-money account services.Railsbank

MIR and Payrnet activities are supervised by the Bank of Lithuania which is located at Gedimino avenue 6, LT-01103, Vilnius, the Republic of Lithuania, telephone no. +370 800 50 500. Further details of the Bank of Lithuania are available at its official website: https://www.lb.lt/en/.

By accepting these Customer Terms and using the MuchBetter Service you acknowledge that: (i) we are not a bank and your Account is not a bank account; (ii) Accounts are not covered by the Deposit Insurance Scheme of the Republic of Lithuania or a comparable guarantee scheme in any other country; (iii) we do not act as a trustee, fiduciary or escrow holder in respect of balances in your Account; and (iv) we do not pay you interest on any balances in your Account.

Although you are not required to keep a balance in your Account, if you do have a balance in your Account, funds representing that balance are segregated and pooled with funds representing the balances of other Authorised Users in an account held by us pursuant to the requirements under the Law on Electronic Money and Electronic Money Institutions and the Law on Payment Institutions. We are not permitted to pay any interest to you in respect of balances held in your Account; any interest earned on the pooled account will be the property of MIR.

Some of the services we provide are subject to the Law on Payments of the Republic of Lithuania. The law regulates how Payments must be transmitted and provides protection for you.

All Cards are issued by Railsbank and are subject to their Terms and Conditions.

3.0 Authorised Users

3.1 Authorised Users must:

• If a natural person – Be at least 18 years of age and of the age of majority, whichever is older, in your country of residence;
• If a corporate – Be duly incorporated in accordance with the applicable laws governing the jurisdiction in which the business is established;
• Reside or be established or operate in a country which is not within the Non-Serviced Country list which may be amended by us from time to time, without notice;
• Open an Account through the App registration process;
• Provide full and accurate information, as required in the registration process;
• Maintain an active address and phone number;
• Satisfactorily pass all of our required identity, security and verification checks; and
• Accept these Customer Terms and get acquainted with Privacy Policy.

3.2 The requirements above notwithstanding, we may restrict your access to the MuchBetter Service if your access to the Account has been restricted or if you have had a previous Account which was closed by us.
3.3 These Customer Terms shall come into force on the date that we confirm to you that you are an Authorised User, or we otherwise make the MuchBetter Services available to you and shall remain in force until terminated in accordance with these Customer Terms.

4.0 The Account – Applicable to natural persons

4.1 You may not open more than one Account without prior approval from MIR. We may close without notice any or all of the Accounts of an Authorised User who has, or whom we have reasonable grounds to believe has, unauthorised multiple Accounts.
4.2 You undertake and obligate to maintain your Account details updated at all times, including but not limited to: name, address, email address, phone number, credit card or bank account information.
4.3 You must only use your Account for personal purposes and not as a means to trade or run a business unless, in certain circumstances as determined by us, we give our prior written consent for you to do so.
4.4 You must use your Account in accordance with these Customer Terms including, but not limited to, refrain from committing any Account Violations. Account violations are:

• Using the Account for any Prohibited Transaction (see definitions at 1.0);
• Using the Account in any deceptive, fraudulent, inappropriate or false manner;
• Using the Account in any way and for any purpose which may violate laws or regulation which apply to the Authorised User or to relevant jurisdictions, and specifically (but not limited to) Financial legislation and regulation, such as anti-money laundering;
• Take any action which may interfere, limit or adversely affect the functionality of the MuchBetter Service; and
• Failure to interact with MuchBetter.

4.5 Purchasing electronic money

4.5.1 You may purchase electronic money by accessing the App and selecting one of the Deposit options available to you depending on your country of residence. You may be asked to answer security questions or to complete other activities that we may reasonably require to ensure proper authorisation of a Deposit.
4.5.2 The electronic money will be credited to your Account, after the funds have been received by us and subject to deduction of the applicable fees and conversion fees, as detailed on the Website. Some Deposits may be credited to your Account immediately, but are subject to reversal in case the actual funds do not reach MIR within a reasonable time in which case we will deduct the funds from the balance of your Account. If your Account balance is insufficient we reserve the right to require repayment from you.
4.5.3 If you choose to make a Deposit through an account at your financial institution, you must ensure that this account has sufficient funds. If there are insufficient funds to clear the Deposit, we may debit the applicable insufficient funds charge and such uncleared payment from your Account, obtain it from your designated financial institution or otherwise collect it from you.

4.6 Making Payments to and from your Account

4.6.1 You can make Payments and Withdrawals, provided you complete the information on the “Cashier” page of the Authorised User Site, by:

• Using your Card;
• Paying straight from your Account to a Merchant accepting MuchBetter or another Authorised User;
• In some cases, the Merchant’s website which will enable you to make a Payment directly from that website;

4.6.2 You must make sure you have sufficient cleared funds, including the required applicable fees, in your Account before making a Payment. Insufficient funds may lead to rejection of your Payment request.
4.6.3 The amount of any Payment made to your Account will be credited to your Account balance, less any applicable Fees. If a Payment credited to your Account is reversed by the sender prior to you performing a Transaction, the amount of the reversed Payment will be returned to the sender and no Fees will be owed by you.
4.6.4 You should take great care in providing us with instructions regarding Payment, including amounts and the identity of the recipient. We will not be liable for any error or omission which you may perform when providing us with instructions. The Payment Order must confirm:
4.6.4.1 the amount and currency of the money you wish to send pursuant to each Payment;
4.6.4.2 the details of the beneficiary account which is to be the subject of each Payment, including the following:

(1) full name and address of the beneficiary;

(2) the account details of the beneficiary account which shall be:

           (a)the IBAN; or

(b) such other details that we request from you.

4.6.5 The Payment Order shall be deemed to be received at the time at which it is received except that:
4.6.5.1 where the Payment Order is received on a day which is not a Business Day or is received after 4 pm, Vilnius time on a Business Day, we have the right to treat your Payment Order as having been received on the next Business Day; and
4.6.5.2 if a Payment is to be made on a day in the future your Payment Order shall be deemed to be received on the day stated for the making of that Payment (provided we hold enough Electronic Money to execute the Payment and pay the associated Fees) or, if that day is not a Business Day, on the Business Day immediately following that date.
4.6.6 Following receipt of a Payment Order, we may:
4.6.6.1 refuse that Payment Order and if we do so, we shall (unless it would be unlawful for us to do so) notify you of that refusal, the reasons for that refusal (if possible), and the procedure for rectifying any factual errors that lead to that refusal. Such notification shall be given to you as soon as practicable following the refusal and we may charge you for such notification where the refusal is reasonably justified. Such charge will be equivalent to the cost of processing the Payment Order. A Payment Order which is refused by us shall be deemed not to have been received for the purposes section 4.6.5; and/or
4.6.6.2 request further confirmation or information from you if we consider that such confirmation or information is desirable and/or that Payment Order is ambiguous. .
4.6.7 Your verification, authorisation and Nayax receipt of the Payment Order will be deemed as “Consent” for the execution of a Payment Order as set out in Article 29(1) of the Law on Payments of the Republic of Lithuania.
4.6.8 Payments are subject to fees and currency conversion fees depending on the method used. Please see section 7 for further details on Fees.

4.7 Time for delivery of proceeds of Payment

4.7.1 Where the Payment is denominated in:
4.7.1.1 euro and is being sent to a beneficiary account in Lithuania, and the Payment Order is submitted before 12 am Vilnius time, we shall ensure that the amount of the Payment is credited to the beneficiary’s payment service provider’s account by the end of the same Business Day;
4.7.1.2 euro and is being sent to a beneficiary account in the EEA, we shall ensure that the amount of the Payment is credited to the beneficiary’s payment service provider’s account by the end of the Business Day following that on which your Payment Order was deemed to be received, except where the Payment Order was submitted with the future Payment date – in such a case the amount of the Payment is credited to the beneficiary’s payment service provider’s account by the end of the Business Day on which your Payment Order was deemed to be received in accordance with section 4.6.5.2;
4.7.1.3 an EEA currency other than euro and the beneficiary account is located within the EEA, we shall ensure that the amount of the Payment is credited to the beneficiary’s payment service provider’s account no later than by the end of the fourth Business Day following that on which your Payment Order was deemed to be received; and
4.7.1.4 a non-EEA currency or if the beneficiary account is located outside the EEA, Depending on the payment method used, it may take up to 72 hours

4.8 Negative Balance .

4.8.1 If the Account balance is insufficient to cover your payments (and any additional fees), this will result in a negative balance. If your Account is in a negative balance, you must within two business days upload funds to your Account to eliminate the negative balance. We may act to collect applicable amounts from you, including an automatic debit of any Deposits you make to your Account. We will also be entitled to charge you for any fees which may be associated with such collection procedures. This right shall survive termination of these Customer Terms.
4.8.2 Without derogating from the generality of the above, in case your Account is in negative balance, we may, at our sole discretion, restrict your access to the Account or limit any of your rights as an Authorised User.

4.9 Recurring Payments

4.9.1 You may choose to use Recurring Payments, if an online Merchant offers such an option. The amount of the Payment and frequency of Payment will be determined by the relevant Merchant.
4.9.2 MIR is not a party to the Recurring Payments arrangement between you and the Merchant and the Recurring Payments shall be governed by the terms and conditions of the applicable Merchant. MIR cannot cancel or amend Recurring Payments without the consent of the relevant Merchant. Any request to amend or cancel the Recurring Payments should be made by you, directly to the Merchant.
4.9.3 MIR is not responsible to ensure that you have sufficient funds in your Account in order to perform the Recurring Payments and will not be obligated to inform you if a negative balance is likely to be created in your Account. If your Account goes into a negative balance, the terms set out in section 4.7 shall be applicable.
4.9.4 You will not be able to cancel a Payment that has already been made to a Merchant.

4.10 Closing your Account and redeeming your funds

4.10.1 You may close your Account by providing us with a written notification (email acceptable). You may withdraw the balance in your Account (excluding amounts that have not cleared your financial institution) by selecting one of the withdrawal options in the “Withdrawal” page of the Authorised User Site, or by using your Card at any ATM. The Withdrawal may be subject to applicable fees.
4.10.2 Any funds which remain unclaimed for a period of six years following the termination of an Account, shall expire and be forfeited.
4.10.3 Our compliance with the Withdrawal request is conditioned on successful completion of all identity and security validation and verification inspections.
4.10.4 If your Account is not active for a consecutive period of 60 months, we may close the Account. Please see section 7.5 for more details.
4.10.5 Termination of these Customer Terms will terminate your Account. We will provide you with a two (2) months’ notice prior to such termination. If the Customer Terms become unenforceable or if we are required to terminate them by law or administrative order, we will terminate them and close your Account without prior notice.
4.10.6 Notwithstanding the above, we may, at our sole discretion, restrict your access to the Account or limit any of your rights as an Authorised User, if we have found that you have within any of the circumstances stated in the “Account Violations” (See 4.4).
4.10.7 You can terminate these Customer Terms at any time and for any reason by cancelling your agreement with the us.
4.10.8 Unless prohibited, we will notify you of the termination of your Account and will return to you any undisputed funds, provided they are not related to the Violation which led to your Account’s restriction or termination.
4.10.9 If an Account has been closed, for any reason, you will not be able to perform any Transactions. You will be liable to pay all amounts which may have been incurred prior to the closing of the Account (including, Transactions, Payments, fees, etc.). This obligation shall survive the termination of these Customer Terms.
4.10.10 In addition, you have a right to request us to provide you, in durable medium and free of charge, your transaction history during the past 36 (thirty-six) months before the termination of these Customer Terms (or a shorter period, if these Customer Terms was in force for less than 36 (thirty-six) months).

5.0 Applying for Cards and wearables (fobs, watches and similar) and their pricing and usage

5.1.1 You may apply for Cards and wearables once your Account has been verified (see section 5.1.2). Wearables are available in the EEA area. This list may be amended by us from time to time without prior notice.
5.1.2 In order to apply for a Card or wearable, you will need to “verify” your Account by confirming your identity and place of residence. We may use third parties to obtain this information, which may also contain credit checks, on our behalf. You agree to us applying reasonable discretion in using and sharing relevant personal data to conduct such identity and verification checks.
5.1.3 If you receive a Card, you must sign it as soon as you receive it.
5.1.4 There is a minimum amount required in your balance before you can order a card or wearable.
5.1.5 We reserve the right to refuse to issue you a Card or wearable at our sole discretion.
5.1.6 The prices of cards and wearables are outlined in the fees section on our website.

Using your Card or wearable

5.1.7 You can use your Card anywhere where MasterCard® is accepted. You can use wearables wherever contactless is accepted. All Transactions made using your Card and wearable are subject to:

• there being sufficient funds in your Account;
• the Merchant or financial institution being able to verify that you have sufficient funds available in your Account; and
• the terms and conditions of the provider of the ATM or relevant financial institution (in addition to these Customer Terms).

5.1.8 We reserve the right to decline any Transaction at our sole discretion. We shall not be liable in the event that a Merchant refuses to accept your Card or if we do not authorise a Transaction, or we cancel or suspend the use of your Card in accordance with these Customer Terms.
5.1.9 You must not make a Payment or Withdrawal with your Card or wearable which exceeds the funds in your Account. If you cause your Account to go into a negative balance, we will take any steps necessary to enforce any actions against you in accordance with these Customer Terms.
5.1.10 Using your Card or wearable with certain Merchants may result in a “hold” on available funds in your Account. This is most common when dealing with car hire companies and hotels. They may estimate the total sum of money you might spend or for which you require authorisation. This estimate may exceed the amount you eventually spend or are charged. This means that some of the funds on your Account may be held for up to 30 days (or 90 days for car hire companies) and accordingly, you will not be able to spend this sum during this period. We are unable to release such sum without consent from the relevant Merchant, which you must obtain from the Merchant.

5.2 Card or wearable Expiry, Loss and Damage

5.2.1 Your Card is valid for the period stated on the face of the Card, unless its use is cancelled earlier by you or us in accordance with these Customer Terms. Your wearable is valid for 5 years. Transactions will not be authorised once your Card or wearable expire or if they are cancelled.
5.2.2 Upon expiry of your Card or wearable, we will only automatically renew those that have been used within the 12 months prior to expiry. A charge will not be applied if they are automatically renewed.
5.2.3 If you so request, we will replace a Card or wearable which has been lost, stolen or damaged. If your Card or wearable has been lost, stolen or damaged, the first replacement will be issued for free. For further replacement, a fee will apply.
5.2.4 If you find your Card or wearable after you have reported it lost, stolen or damaged, you must inform us immediately.

6.0 Transactions

6.1 To authorise a Transaction, you are required to enter your Account ID Information or your PIN or press a button affirming you consent to the Transaction (some Transactions may require providing your Account credentials and pressing “consent” buttons). You cannot revoke a Transaction after you have consented to it.
6.2 We may refuse to execute any Transaction under the following circumstances if:

• we reasonably believe that you did not give us the instruction;
• we reasonably suspect fraudulent activity;
• your instructions are unclear, incomplete or not in the required form;
• we suspect that that the Customer Terms have been violated;
• we need to do so in order to comply with the Card scheme rules; or
• we are otherwise required to do so by law or any other appropriate regulatory body.

6.3 Merchants may not be able to authorise a Payment if they cannot obtain online authorisation from us (for example, if they are unable to access the internet).
6.4 We will not be able to recover funds sent incorrectly, unless you have a police crime reference number or the consent of the other person involved.
6.5 Transactions are final and are not reversible except in the following circumstances and at our sole discretion:

• where we confirm there has been a Merchant error;
• where there is illegal activity involving your Account; or
• where you are in breach of these Customer Terms.

6.6 All transaction information, i.e. information about the executed Payment Orders, is available anytime and free of charge through the Authorised User Site. You should regularly check transaction information for mistakes or discrepancies, through the Authorised User Site.

6.7 Unauthorised, Non-Executed or Incorrectly Executed Transactions

6.7.1 If you have any indication or suspicion of your Account ID Information being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password. You must contact Customer Service Centre without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your Account ID Information. Any undue delay in notifying us may not only affect the security of your Account but may result in you being liable for any losses as a result. If you suspect that your Account was accessed by someone else, you should also contact the police and report the incident.
6.7.2 In the event of an unauthorised Transaction, or a Transaction which has not been executed or has been incorrectly executed by us, you must let us know without undue delay and in any case no later than 13 months after the debit date, by contacting the Customer Contact Centre. If requested to, you must also write to us within seven days to confirm the loss, theft or possible misuse.
6.7.3 Subject to section 13.0, you shall be entitled to a refund in the amount of an unauthorised Transaction or a Transaction incorrectly executed by us and, where applicable, restoration of your Account to the state it would have been in had the unauthorised or incorrectly executed Transaction not taken place, provided you have notified us of the Transaction in question without undue delay and in any case no later than 13 months after the debit date (save where we have failed to provide or make available the required transaction information to you). Any undue delay in making a notification may result in you being liable for any losses as a result.
6.7.4 Subject to section 13.0, you are liable up to a maximum of EUR 50 (or the equivalent in the local currency) for any losses incurred in respect of an unauthorised Transaction arising from:
6.7.4.1 the use of your Account ID Information where these details have been stolen; or
6.7.4.2 where you have failed to keep your Account ID Information safe.
6.7.5 You will not be liable for any losses which arise after you have notified us that you believe any of your Account ID Information has been stolen or might be used in an unauthorised way, as specified in section 13.0.
6.7.6 You shall be liable for all losses incurred in respect of an unauthorised Transaction where:

• you have acted fraudulently;
• you have compromised the security of your Account with intent or with negligence (for example by failing to comply with section 13.0); or
• you have provided any of your Account ID Information to another person who then uses those details to make a Transaction. In these circumstances, we reserve the right to charge you for any reasonable costs that we incur in taking action to stop your Card or Account being used and to recover any monies owed as a result.

6.7.7 A recipient may decline to receive the Payment. In such a case, the Account will be credited in the amount of the Transaction and no fees will be charged.
6.7.8 If you receive funds into your Account that were not intended to be transferred to you, we will be entitled to remove these funds from your Account. We may be allowed to share your personal information with the paying payment service provider so that you can be contacted directly.

7.0 Fees

7.1 Fees payable by you will be deducted from your Account balance and you hereby authorise us to do the same. Transaction fees will be charged when the Transaction is executed. If your Account balance is insufficient to cover the fees, we may refuse to execute the payment or suspend any benefit you are receiving. Reversal or chargeback fees will be deducted when incurred.
7.2 Details of the amount of the administration fee can be found on the fees page of the Website.
7.3 We reserve the right to change the fees from time to time, in accordance with the provisions of section 16.21 of these Customer Terms. Changes to the reference exchange rate shall apply immediately, without prior notice.
7.4 Additional fees may apply when using an ATM, by the ATM provider.
7.5 If your Account was inactive for a period of 12 months (“Account Inactivity”) we may charge an administration fee (“Inactivity Fee”). We will provide you with a notification one month in advance by email. The Inactivity Fee will be charged annually and will be deducted from the available funds in your Account. If there are insufficient funds in the Account, we will not charge the Inactivity Fee. For additional explanations, see the fees section on our website.

8.0 Currency Exchange

8.1 When you register your Account, you have the option of choosing from a list of currencies, which will be the currency in which your Account will be denominated.
8.2 If you use your Card or wearable to make a Transaction in a currency other than the issue currency of your Card or wearable, then such a Transaction will be converted to the currency of your Card or wearable on the day we receive final settlement for the Transaction (typically 72 hours after you make the Transaction). You will receive an estimate of the converted amount at the time you make the Transaction, but this may be less, or more, than the final amount deducted from your Account due to exchange rate fluctuations. We will use authorised rates applicable for such a Transaction. A foreign exchange fee will also apply (see the fees section on our Website for further details).
8.3 If you apply for a Card or wearable in a currency that is different to the currency of your Account, all Transactions you make from your Account using your Card or wearable will incur a foreign exchange fee. Any Transaction you make in a currency which is different to both the currency of your Card or wearable and your Account, will incur an additional foreign exchange fee (e.g. you will be charged an exchange fee for the currency conversion from the Transaction currency into the currency of your Card and a further fee for the currency conversion into the currency of your Account). We recommend that you choose the same currency for your Card as the currency of your Account.

9.0 Chargebacks and Refunds

9.1 You may exercise a right to chargeback, if applicable, only in cases of unauthorized use of your Account or a breach of these Customer Terms by MuchBetter. For the removal of doubt, you may not chargeback any Transaction for reasons outside the control of MuchBetter, including, but not limited to, disputes with Merchants. We reserve the right to charge you all the fees and expenses MuchBetter may incur which are associated with such chargeback.
9.2 We may, at our discretion, recover from you such amount which you decide to chargeback. We may do so by re-charging your credit card or bank account. This recovery shall not derogate from any other remedy we may have in accordance with these Customer Terms or any applicable law.
9.3 If you receive a refund for purchases made with your Card or wearable, the refund will be paid to your Account by the end of next business day. For legal reasons, you are not entitled to receive refunds in cash for Transactions made using your Card or wearable.
9.4 You must notify us of any dispute with a Merchant within 180 days of the purchase and chargeback will be applied to your Account if successfully secured from the Merchant through Card; Card issuer (and not MIR) will determine who will win the chargeback. In case of false chargeback claim, we reserve the right to debit your account and charge you any fees we reasonably incur in pursuing the chargeback claim.

10.0 Rewards or Promotional Programs

10.1 We may offer reward programs or other promotional programs from time to time (“Promotions”). Such Promotions will be subject to the specific Promotion rules. We reserve the right to cancel or amend the terms of any such Promotion at our discretion.
10.2 Authorised User participating in such Promotions must not be an employee, director, associate, agent, affiliate, relative or otherwise connected to the MuchBetter or any affiliate thereto.
10.3 The rewards are for personal use only. To the extent that a reward is not cash or credit to an Account, then the reward is non-exchangeable, non-transferable and no cash alternative is offered. Authorised Users are not allowed to sell the rewards or use them for any other kind of commercial purposes. We reserve the right to exclude Authorised Users who may be deemed to be abusing the rules of the Promotion and, if necessary, take further legal action.
10.4 Unless stated otherwise in the specific Promotion rules, rewards will be credited to the Authorised Users’ account within 24 hours after completing all the applicable terms of the Promotion.
10.5 Rewards are subject to verification. MuchBetter may delay a reward for the purposes of investigation or for any other reason it deems appropriate.
10.6 All of the MuchBetter’s decisions in relation to the Promotions are final and binding.
10.7 You shall not perform any of the following activities:

           a) Manipulate or abuse the Promotions including without limitation making fake and/or artificial deposits.

           b) Register an account using counterfeit, forged, imitated, stolen or otherwise altered identification documents.

           c) Register a new account or enter with multiple or fake emails addresses or accounts, use fictitious identities or use any system, bot or other device or artifice to participate in the Promotion or receive a reward;

           d) Participate in the Promotion where doing so would be prohibited by any Applicable Regulations or local legislation in your jurisdiction.

10.8 MuchBetter may prohibit any Authorised User or new user from participating in the Promotions or receiving rewards, if it determines in its sole discretion that such user is attempting to undermine the fairness, integrity or legitimate operation of the Promotion in any way by cheating, hacking, deception, or any other unfair practices.
10.9 CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTIONS MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WILL RESULT IN DISQUALIFICATION FROM PARTICIPATION IN THE PROMOTIONS. SHOULD SUCH AN ATTEMPT BE MADE, MUCHBETTER RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.
10.10 MuchBetter reserves the right to cancel, modify, postpone, change or suspend any Promotion at its sole discretion.
10.11 Some rewards may require sharing of personal data with third party suppliers. Personal data supplied during the course of this promotion may be passed on to third party suppliers only insofar as required for fulfilment of the prize. Any personal data shall be processed strictly in accordance with MuchBetter’s privacy policy available on our website www.muchbetter.com

10.12 Some rewards may involve participation in publicity material related to the reward which may include the publication of the winners’ names, age and image in any media (including social media).

10.13 In any case of a conflict between this section of the Customer Terms (Rewards or Promotional Programs) and any specific Promotion terms, the specific Promotion terms shall prevail.

10A eVoucher Purchase

10A.1 The App may offer Authorised Users to purchase digital discount coupons, credits, vouchers, gift cards (collectively: “eVoucher(s)”) in order to use them or deliver them to others (“the eVoucher Service”).
10A.2 Authorised Users may choose to use the eVoucher themselves or forward it to other recipients. If the Authorised User chooses to deliver the eVoucher to another person (“Recipient”), the Authorised User hereby warrants and represents that the Authorised User is solely responsible to obtain all required consents from the Recipient for the delivery of such eVoucher, including without limitation, the right to share the Recipient’s data and personal information with MIR. Such consent is required for each separate delivery of an eVoucher to a Recipient.
10A.3 the purchase of an eVoucher may not cover additional costs associated with a purchase, such as delivery, customs duties or fees. Each Authorised User is encouraged to carefully review specific terms of purchase made using an eVoucher.
10A.4 MIR DISCLAIMS ANY AND ALL LIABILITY FOR ANY GOODS OR SERVICES BOUGHT THROUGH THE USE OF AN EVOUCHER PURCHASED VIA THE SERVICE; MIR DOES NOT MAKE ANY STATEMENT IN RELATION TO OR ENDORSEMENT OF THE QUALITY, SAFETY OR LEGALITY OF ANY GOODS OR SERVICES PURCHASED BY AN EVOUCHER; MIR DOES NOT PROVIDE ANY WARRANTY, REPRESENTATION OR USER ASSURANCE THAT YOUR USE OF THE EVOUCHER SERVICE SHALL BE UNINTERRUPTED, TIMELY, WITHOUT DELAYS, SECURE OR ERROR-FREE, OR THAT ANY DEFECTS SHALL BE CORRECTED. MIR MAKES NO EXPRESS WARRANTIES, GUARANTIES OR CONDITIONS TO YOU WITH RESPECT TO THE EVOUCHER SERVICE EXCEPT AS SET OUT IN THESE TERMS OF USE, AND ALL IMPLIED AND STATUTORY WARRANTIES AND CONDITIONS, INCLUDING WITHOUT LIMITATION ANY WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED EXCEPT WHERE IMPLIED OR STATUTORY WARRANTIES CANNOT BE DISCLAIMED BY APPLICABLE LAW.
10A.5 MIR may terminate the eVoucher Service at any time, without notice, at its sole discretion.

11.0 Privacy

11.1 Our Privacy Policy forms part of these Customer Terms and you should review the policy prior to agreeing to these Customer Terms.

12.0 Warranties, Liabilities and Disclaimers

12.1 You warrant and represent that:

• your use of the MuchBetter Service does not violate any laws or regulations;
• you will indemnify us from and against any costs, expenses and liabilities that might arise from your use of the MuchBetter Service or your Card in violation of any law or regulation, even after the termination of the relationship between the parties.

12.2 MIR warrants and represents that it:

• retains all intellect property rights in the MuchBetter Service and any use by you of such intellectual property rights, is prohibited.
• reserves the right to validate and verify any of the information that you provide to us with third parties at any time.
• disclaims any and all liability for any goods or services bought or sold by you that are settled through your use of the MuchBetter Service.

12.3 MIR does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by Authorised Users or Merchants;
12.4 Without limiting section 4.0, we shall make reasonable efforts to ensure that debits and credits to your Account are processed in a timely manner. It should be noted that there are some factors outside our control such as connectivity issues with third party suppliers planned and unplanned maintenances activities, periodic testing, repair, upgrade or outages which negatively impacts your ability to use your Card. We make no representations or warranties as to continuous, uninterrupted or secure access to the MuchBetter Service, which may be affected by factors outside our control.
12.5 We make no express warranties, guarantees or conditions to you with respect to the MuchBetter service except as set out in these Customer Terms and all implied and statutory warranties and conditions, including without limitation any warranty or condition of fitness for a particular purpose are hereby expressly disclaimed except where implied or statutory warranties cannot be disclaimed by applicable law.
12.6 The MIR group, its agents or subcontractors, shall not be responsible for any claim, loss or damage suffered or incurred by you or any third party unless it has been caused as a direct result of our negligence or wilful misconduct; provided that under no circumstances shall the MIR Group, agents or subcontractors be liable for any claim, loss or damage caused or alleged to be caused by any of the circumstances detailed in the Liability section of our Website.
12.7 In no event shall we, our affiliates, holding companies, subsidiaries, agents or subcontractors be liable to you or any third party for any indirect, special, consequential, punitive, exemplary or incidental damages, whether based on negligence, wilful misconduct, tort, contract (including without limitation fundamental breach or breach of a fundamental term) or any other theory of law or for any damages for loss of data, loss of income, failure to realise expected revenues or savings, loss of profits or any economic or pecuniary loss.
12.8 Nothing in these Customer Terms limits or excludes our liability to the extent that the liability may not be excluded or limited by any applicable law.
12.9 You agree to indemnify us, our affiliates, holding companies, subsidiaries, agents and subcontractors from and against any and all claims brought by third parties against us, our affiliates, holding companies, subsidiaries, agents or subcontractors relating to your use of the MuchBetter Service in respect of all claims, losses, damages, expenses and liabilities whatsoever suffered or incurred by us, our affiliates, holding companies, subsidiaries, agents or subcontractors as a result of your breach of these Customer Terms. This provision shall survive termination of the relationship between you and us.

13.0 Complaints Procedure

13.1 If you wish to make a complaint about the payment services provided by MIR, you can make a complaint by sending an e-mail to support@mirlimited.com MIR has internal procedures for handling complaints fairly and promptly in accordance with the Bank of Lithuania requirements. A copy of MIR complaints’ procedure is available on MuchBetter Website and may also be submitted to you directly upon your request.
13.2 MIR will respond to your complaint in writing or using another durable medium within 15 (fifteen) Business Days after the receipt of complaint. In exceptional cases, due to reasons which are beyond MIR control, it may send you a preliminary response by indicating reasons for delay and the term by which you will receive MIR’s final response. In any case the term for provision of final response will not exceed 35 (thirty-five) Business Days after the receipt of complaint. Handling of complaints is free of charge.
13.3 Should you are a consumer and not satisfied with our final response, or should we fail to respond to you within 15 Business Days from receiving the claim, you shall have a right to apply to the Bank of Lithuania in three different ways: (1) through the electronic dispute settlement facility E-Government Gateway, (2) by completing a consumer application form and sending it to the Supervision Service of the Bank of Lithuania at Žalgirio g. 90, LT-09303 Vilnius, email: frpt@lb.lt, or (3) by filing out a free-form application and sending it to the Supervision Service of the Bank of Lithuania, Žalgirio g. 90, LT-09303 Vilnius, email: frpt@lb.lt. Whatever the way you choose to submit the claim, it must be in the official language of the country, i.e. Lithuanian. You may only apply to the Bank of Lithuania within 1 year after you received from us a response that is not satisfactory, or after the 15 Business Days for responding has passed and we did not respond. Addressing us first is a precondition for you applying to the Bank of Lithuania. The decision of the Bank of Lithuania is not mandatory for us or you and you, even after the dispute was solved by the Bank of Lithuania, shall have a right to apply to the court.
13.4 In case you are generally not contended with us or MuchBetter Service, where there is no claim or disagreement between you and us, you may always approach the Bank of Lithuania by addressing a complaint to the Bank of Lithuania at Totorių g. 4, LT-01121 Vilnius, email: info@lb.lt, or to the Supervision Service of the Bank of Lithuania, Žalgirio g. 90, LT-09303 Vilnius, email: frpt@lb.lt. Complaints must be submitted in Lithuanian or English languages.

14.0 Establishing your identity

14.1 To comply with the requirements of the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania and related regulations, it may be necessary to obtain from you, and retain, evidence of your personal identity in our records from time to time. If satisfactory evidence is not promptly provided to us, we cannot accept your instructions.
14.2 To assist us with meeting our obligations, we may carry out an electronic verification check via third party providers in order to verify your identity. If such searches are carried out, we may keep records of the contents and results of such searches in accordance with all current and applicable laws. You acknowledge that us carrying out an electronic verification check may leave a soft footprint on your credit history.
14.3 We are also obliged to report any reasonable suspicions about instructions received, transactions and activities to the regulatory authorities. This may affect our relationship with you so far as confidentiality is concerned. If we are required under legislation (including the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania) to refrain from communicating with you and/or proceeding with your instructions, we can accept no liability for the consequences of being prevented from doing so.

15.0 General

15.1 These Customer Terms shall apply to all Authorised Users.
15.2 Section headings shall not affect the interpretation of these Customer Terms.
15.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
15.4 A reference to a holding company or a subsidiary means a holding company or a subsidiary (as the case may be) as defined in article 5 of the Law on Companies.
15.5 Unless the context otherwise requires, words in the singular shall include the plural and words in the plural shall include the singular.
15.6 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
15.7 It is a condition of authorised use that you agree to these Customer Terms, which form a legally binding contract between you and us once you register to become a MuchBetter customer
15.8 The following policies, as amended from time to time, are incorporated into and form part of these Customer Terms (and the term “Customer Terms” shall be deemed to incorporate such policies):

• Account violations and Non-Serviced Countries list
• Privacy Policy
• Complaints Procedure

15.9 The latest version of each of these policies is located on the Website for your reference. At the date of these Customer Terms each of these policies can be found at: https://www.muchbetter.com.
15.10 We may engage the services of one or more affiliates, holding companies, subsidiaries, agents or subcontractors in order to fulfil our obligations.
15.11 These Customer Terms shall be governed by the laws of the Republic of Lithuania. All disputes arising out of or relating to these Customer Terms shall be resolved by the courts of the Republic of Lithuania, except where European Union legislation requires a specific dispute to be resolved by the courts of another jurisdiction.
15.12 We may send communications and notices to you at the phone, email address or postal address you provided to us during the registration process (or as updated subsequently by you). Any and all communications and notices by either party under these Customer Terms by electronic communication, phone or email shall be deemed given on the day the email is sent, unless the sending party receives an electronic indication that the email was not delivered; and if by mail, shall be deemed given 10 business days after the date of mailing.
15.13 If any part of these Customer Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Customer Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
15.14 These Customer Terms and the policies referred to in section 16.8 constitute the entire agreement between us and you with respect to the MuchBetter Service and supersede and replace any and all prior agreements. In the event of inconsistency between this version of the Customer Terms and the version on the Website, the version on the Website will prevail. You may request and we shall provide a copy of these Customer Terms to you in durable medium at any time prior to termination of these Customer Terms. 16.15 Our delay or failure to exercise or enforce any right under these Customer Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.
15.16 The rights and remedies available to us in these Customer Terms are cumulative and are in addition to any other right or remedy available to us at law or in equity.
15.17 You may not transfer, novate, assign, subcontract or delegate your rights, duties or obligations under these Customer Terms. We reserve the right to transfer and assign these Customer Terms, and you agree that we may assign any rights or novate any obligations hereunder, without your further consent.
15.18 No provision in these Customer Terms creates a partnership between you and us or makes either of us or you the agent of the other for any purpose. You have no authority to bind, to contract in the name of, or to create liability for us in any way for any purpose.
15.19 These Customer Terms are prepared in the official language (Lithuanian) and in English, or, by agreement between you and us, in another language agreed. We shall communicate in the official language (Lithuanian) or in English, or by agreement, in another language agreed between you and us.
15.20 By creating an Account you agree to have your card number stored and used for repeat top ups.

15.21 Changes to the Customer Terms

15.22 We may find it necessary to change the Customer Terms from time to time and we will notify you of any important changes by sending a push notification and text message to your registered phone number you registered with your Account and by posting notice of the changes on our Website with a link to the amended Customer Terms.
15.23 We will provide at least two (2) months’ notice before the proposed changes come into effect, however changes that make these Customer Terms more favourable to you or that have no effect on your rights shall come into effect immediately if so stated in the change notice.

15.24 Changes to the MIR Exchange Rates shall come into effect immediately without notice (all transactions involving currency conversion are calculated based on the average daily interbank market rate published by a third-party foreign currency data provider (Xe.com) to which we add a fee as set out in the fees table).

15.25 You may object to the changes by notifying us via email, before the changes come into effect. If you object to the changes, they will not apply to you. However, any such objection shall constitute a notice by you to terminate and close your Account. Your Account will be closed in accordance with the provisions of section 4.10 above.

16.0 Third Party Providers

16.1 You can choose to allow a Third Party Provider (TPP) to access information on your Account, to combine and display information about your Account with information from accounts you have with other payment service providers, and, if applicable to your MuchBetter Card, to make payments for you from your account, provided the TPP is authorised by the Bank of Lithuania or another European regulator and you have given your explicit consent.
16.2 If you do, you must keep us informed of any incorrect or unauthorised transactions that happen, so we can take steps to stop further misuse of your payment instrument and arrange any refund you’ve been entitled to.
16.3 If you are thinking of using a TPP, it is important you check with the regulator whether it is authorised before you use it. Authorised firms can be found on the website of the Bank of Lithuania, following the below links:

• In English
• In Lithuanian

16.4 We can refuse or stop access to a TPP if we’re concerned it isn’t authorised or if we believe it’s fraudulent or acting fraudulently. If that happens, we’ll contact you to explain why unless we believe that would compromise our security or it would be unlawful. This change will not affect any customers who do not use TPPs.

17.0 Emergency Contact

17.1 We may need to contact you urgently if we suspect or find fraudulent activity has occurred on your Account (provided we are not prohibited from doing so by law) or if we suffer a security threat. To do so, we may (for example) send you a text message instead of calling or emailing you, if we think this is the quickest way to contact you. When we contact you, we will also give you information on how you can minimise any risk to your payment instrument depending on the nature of the security threat.
17.2 We’ll use the same contact details which you have already provided us with when contacting you. You must inform us immediately if your personal details or contact information change.

18.0 MuchBetter Support

18.1 Our Customer Contact Centre is open 24 hours a day, 7 days a week. You can find contact details on the Website. A Lost and Stolen reporting service for Cards is also available 24 hours a day, 7 days a week, the details of which can be found on the back of your Card, or on the Website. You will need the permission of the bill payer before making any telephone call. We may record any conversation you have with the Customer Contact Centre for training and/or monitoring purposes.

19.0 Keeping Your Account and Card Safe

19.1 It is your responsibility to keep your Card or wearable safe. You must take all reasonable precautions to keep your Account Information confidential and secure. This includes ensuring the ongoing security of your Account Information and your device for accessing the Internet. You are required to change your passcode regularly and to use up to date virus, malware and spyware scanning software and firewall protection to reduce the risk of a security breach.
19.2 You will receive a PIN for your Card. You must keep your PIN secret at all times. You must not disclose your PIN to anyone including friends, family or any Merchant. You must not write down your PIN anywhere. You must not use your PIN if someone else can see you typing it in.
19.3 If you suspect that someone else knows your Account Information, you must change your passcode immediately. If you forget your card PIN you can find the details in your Account. It is important you keep your Account safe and secure as it provides access to your card.

BACKGROUND

This Agreement: This Agreement is with UAB “PAYRNET”, a company incorporated in the Republic of Lithuania (company number: 305264430) with its head office at AltSpace, Islandijos str. 6, LT-01117, Vilnius, the Republic of Lithuania and its registered office at Girulių str. 20, LT-12123 Vilnius, the Republic of Lithuania, (hereinafter referred to in this Agreement as “Payrnet”, “we” “us”). We are an Electronic Money Institution (“EMI”) and are authorised by the Bank of Lithuania under the Law on Electronic Money and Electronic Money Institutions (license reference 72, issued on 2020-08-28) for the issuing of electronic money and provision of the related payment services.

Our relationship with UAB MIR Lithuania: As an EMI, we have appointed UAB MIR Lithuania as an EMD Agent. An EMD Agent means a person who provides payment services on behalf of an electronic money institution (as defined in the Law on Electronic Money and Electronic Money Institutions and the Law on Payment Institutions). As our EMD Agent, UAB MIR Lithuania is authorised to provide associated payment services alongside our e-money account services.

AGREED TERMS

1. OUR TERMS

1.1. Interpreting this Agreement. In order to easily understand the terms of this Agreement, please first refer to clause 3 which, amongst other things, sets out the meaning of capitalised terms used in this Agreement.

1.2. Why you should read it? Please read this Agreement carefully before you agree to it, as its terms apply to the services provided by us. The Agreement explains many of your responsibilities to us and our responsibilities to you, how and when this Agreement can be terminated and the extent of our liability to you. If there are any terms that you do not understand or do not wish to agree to, please contact us. No action is required from you if you agree to be bound by this Agreement.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are. We are UAB “PAYRNET”, an EMI as described above.

2.2. Communications between us are to be in Lithuanian or English. This Agreement is prepared in the official language (Lithuanian) and in English, or, by agreement between you and us, in another language agreed. We shall communicate in the official language (Lithuanian) or in English, or by agreement, in another language agreed between you and us.

2.3. How to contact us. All queries should be directed towards UAB MIR Lithuania (MuchBetter). You can contact UAB MIR Lithuania on support@muchbetter.com

2.4. How we may contact you. If we have to contact you, we will do so as follows: in the first instance via UAB MIR Lithuania except in urgent cases. If we have not been able to contact you through UAB MIR Lithuania or if the matter is urgent we will contact you by writing to you at the email address(es) you provided when agreeing to this Agreement or by using any other contact details you have provided to us or have used in communications with us or with UAB MIR Lithuania

2.5. ‘Writing’ includes emails. When we use the words “writing” or “written” in this Agreement, this includes emails.

2.6. Some of the services we provide are subject to the Law on Payments of the Republic of Lithuania. The law regulates how payments must be transmitted and provides protection for the clients of authorised payment service providers.

3. INTERPRETATION

3.1. The definitions set out in this clause apply in this Agreement as follows:

“Agreement” means this agreement and the privacy policy, a copy of which is available on our Website.

“Consumer” means an individual who, in entering into this Agreement, is acting for a purpose other than a trade, business or profession.

“Business Day” means a day when the clearing banks in Vilnius are open for business, excluding Saturdays, Sundays, and public holidays in Lithuania.

“Durable Medium” means an instrument which enables you to store information addressed personally to you in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.

“Electronic Money” means electronically stored monetary value as represented by a claim against us.

“Regulations” means the Law on Payments of the Republic of Lithuania No VIII-1370 of 28 October 1999 (as amended) and the Law on Electronic Money and Electronic Money Institutions of the Republic of Lithuania No XIII-1094 of 17 April 2018 (as amended).

“Safeguarded Account” means the bank account(s) belonging to us, which are separate to our own office bank accounts, into which we will receive money from you, or on your behalf, in return for the issuance of Electronic Money.

“Services” means the e-money account services.

“Website” means our website from time to time, currently https://www.railsbank.com/payrnet .

3.2. Sub-clause, clause and paragraph headings shall not affect the interpretation of this Agreement and references to sub-clauses, clauses and paragraphs are to the sub-clauses, clauses, and paragraphs of this Agreement.

3.3. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

3.4. Unless the context otherwise requires, words in the singular shall include the plural, and in the plural shall include the singular.

3.5. A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and reference to a statute or statutory provision shall include all subordinate legislation made from time to time.

4. TERM AND BECOMING A CLIENT

4.1. How can you agree to this Agreement? We assume that you are happy with the changes unless you contact us on support@muchbetter.com to let us know otherwise.

4.2. When will you become a client of ours? You will be bound by this Agreement once you have agreed to it as set out above and this Agreement shall remain in force until terminated in accordance with its terms.

5. SERVICES

5.1. As part of the Services, we shall issue you with Electronic Money upon receipt of money from you or a third party on your behalf, store your Electronic Money and redeem Electronic Money both on your express instruction and in accordance with this Agreement and the agreement of UAB MIR Lithuania.

5.2. Our Services do not include the provision of advice. We do not offer advice under this Agreement on any matter including (without limit) the merits or otherwise of any currency transactions, on taxation, or markets.

5.3. Provision of payment services. We shall provide you only with the Services as per clause 5.1 above. UAB MIR Lithuania shall, under a separate agreement between you and UAB provide you with other agreed payment services. For the avoidance of doubt, that separate agreement between UAB MIR Lithuania and you for the provision of payment services constitutes the framework agreement between the payment service provider and payment service user, which shall include all the information required under the Regulations. This Agreement therefore does not describe the provision of payment services, for which you shall refer to your agreement with UAB MIR Lithuania

6. ISSUING ELECTRONIC MONEY TO YOU

6.1. Where we receive money from you or on your behalf, this money will be held by us in the relevant Safeguarded Account in exchange for the issuance by us to you of Electronic Money. Your funds will not be used by us for any other purpose and in the unlikely event that we become insolvent, your e-money is protected in an EEA-authorised credit institution or the Bank of Lithuania.

6.2. When we issue you with Electronic Money, you holding the Electronic Money and us holding the funds corresponding to the Electronic Money is not the same as a bank holding your money in that (i) we cannot and will not use the funds to invest or lend to other persons or entities; (ii) the Electronic Money will not accrue interest; and (iii) the Electronic Money is not covered by the Deposit Insurance Scheme of the Republic of Lithuania or a comparable guarantee scheme in any other country.

6.3. You may hold Electronic Money and we may hold funds corresponding to your Electronic Money indefinitely. However, if we hold Electronic Money for you for more than 12 (twelve) months, with no activity on the account during those 12 (twelve) months, we shall use reasonable endeavours to contact you to redeem the Electronic Money and return the corresponding funds to you. If we are unable to contact you, we may redeem the Electronic Money and send the corresponding funds, less any of our costs incurred, to the last known bank account we have on file for you.

6.4. You can redeem the Electronic Money you hold with us and receive the corresponding funds into a bank account belonging to you by entering into a payment contract between UAB MIR Lithuania and you whereby UAB MIR Lithuania commits to executing one or more payments on your behalf pursuant to a request from you to UAB MIR Lithuania for UAB MIR Lithuania to execute one or more payments and using your own bank details as the recipient of money pursuant to such payments.

6.5. When executing the payment under a request from you to UAB MIR Lithuania to the recipient, we will also automatically redeem your Electronic Money and send the corresponding amount of funds to the recipient of money pursuant to such payment according to the terms of the relevant payment contract between UAB MIR Lithuania and you.

6.6. Redemption of your Electronic Money as such will always be free of charge.

6.7. We accept no responsibility in the event that you send money to the incorrect account.

6.8. We do not accept cash or cheques. We accept monies via a variety of methods of electronic funds transfer to our bank account, the details of which we shall provide to you upon request.

7. GENERAL LIMITATION OF LIABILITY

7.1. Where we and another person (such as a payment services provider) are liable to you in respect of the same matter or item, you agree that our liability to you will not be increased by any limitation of liability you have agreed with that other person or because of your inability to recover from that other person beyond what our liability would have been had no such limitation been agreed and/or if that other person had paid his or its share.

7.2. Where any loss, liability, cost or expense (a “Loss”) is suffered by you for which we would otherwise be jointly and severally or jointly liable with any third party or third parties, the extent to which such Loss shall be recoverable by you from us (as opposed to any third parties) shall be limited so as to be in proportion to the aggregate of our contribution to the overall fault for such Loss, as agreed between all of the relevant parties or, in the absence of agreement, as determined by a court of competent jurisdiction. For the purposes of assessing the contribution to the Loss in question of any third party for the purposes of this clause, no account shall be taken of any limit imposed or agreed on the amount of liability of such third party by any agreement (including any settlement agreement) made before or after such Loss occurred or was otherwise incurred.

7.3. We shall not be liable for any bank charges that you may incur in sending funds to or receiving funds from us.

7.4. Nothing in this Agreement limits or excludes our liability for death or personal injury caused by our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or to the extent that the liability may not be excluded or limited by any applicable law.

8. COMPLAINTS

8.1. If you feel that we have not met your expectations in the delivery of our Services, in the first instance contact MuchBetter using the contact email address for complaints set out in the separate agreement between you and UAB MIR Lithuania. If MuchBetter does not deal with your complaint adequately, please contact us via email to complaints@payr.net.

8.2. We have internal procedures for handling complaints fairly and promptly in accordance with the Bank of Lithuania requirements. A copy of our complaints’ procedure is available on our Website and may also be submitted to you directly upon request.

8.3. We will respond to your complaint in writing or using another Durable Medium within 15 (fifteen) Business Days after the receipt of complaint. In exceptional cases, due to reasons which are beyond our control, we may send you a preliminary response by indicating reasons for delay and the term by which you will receive our final response. In any case the term for provision of final response will not exceed 35 (thirty-five) Business Days after the receipt of complaint. Handling of complaints is free of charge. The claims shall be submitted, handled, and responded to in Lithuanian or English, unless use of another language is agreed between you and us .

8.4. Should you not be satisfied with our final response, or should we fail to respond to you within 15 Business Days from receiving the claim, you shall have a right to apply to the Bank of Lithuania in three different ways: (1) through the electronic dispute settlement facility E-Government Gateway, (2) by completing a consumer application form and sending it to the Supervision Service of the Bank of Lithuania at Žalgirio str. 90, LT-09303 Vilnius, email: frpt@lb.lt, or (3) by filling out a free-form application and sending it to the Supervision Service of the Bank of Lithuania, Žalgirio str. 90, LT-09303 Vilnius, email: frpt@lb.lt. Whichever way you choose to submit the claim, it must be in the official language of the country, i.e. Lithuanian. You may only apply to the Bank of Lithuania within 1 year after you received from us a response that is not satisfactory, or after the 15 Business Days for responding has passed and we did not respond. Addressing us first is a precondition for you applying to the Bank of Lithuania. The decision of the Bank of Lithuania is not mandatory for us or you and you, even after the dispute was solved by the Bank of Lithuania, shall have a right to apply to the court.

8.5. In case you are generally not satisfied with us or our services, where there is no claim or disagreement between you and us, you may always approach the Bank of Lithuania by addressing a complaint to the Bank of Lithuania at Totorių str. 4, LT-01121 Vilnius, email: info@lb.lt, or to the Supervision Service of the Bank of Lithuania, Žalgirio str. 90, LT-09303 Vilnius, email: frpt@lb.lt.

9. ESTABLISHING YOUR IDENTITY

9.1. To comply with the requirements of the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania and related regulations, it may be necessary to obtain from you, and retain, evidence of your personal identity in our records from time to time. If satisfactory evidence is not promptly provided to us, we cannot accept you as our customer.

9.2. To assist us with meeting our obligations, we may carry out an electronic verification check via third party providers in order to verify your identity. If such searches are carried out, we may keep records of the contents and results of such searches in accordance with all current and applicable laws. You acknowledge that us carrying out an electronic verification check may leave a soft footprint on your credit history.

9.3. We are also obliged to report any reasonable suspicions about instructions received, transactions and activities to the regulatory authorities. This may affect our relationship with you so far as confidentiality is concerned. If we are required under legislation (including the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania) to refrain from communicating with you and/or proceeding with your instructions, we can accept no liability for the consequences of being prevented from doing so.

10. TERMINATION

10.1. When we may terminate or suspend this Agreement.

10.1.1. We can terminate this Agreement at any time:

10.1.1.1. if you breach this Agreement; and/or

10.1.1.2. if we suspect that you are using the Services for any illegal purposes.

10.1.2. We may suspend or terminate your access to the Services where we have reasonable grounds for concern relating to: (i) the security of your account(s), whether or not you have informed us of a security breach; and/or (ii) the suspected unauthorised or fraudulent use of your account(s).

10.1.3. If MuchBetter notifies us that its agreement with you has terminated, we can terminate this Agreement with immediate effect.

10.1.4. If you terminate your agreement with MuchBetter or that agreement is terminated, we can terminate this Agreement with immediate effect.

10.1.5. If our agreement with MuchBetter terminates, we will give you not less than sixty (60) days written notice to terminate this Agreement.

10.1.6. We may terminate this Agreement at any time and for any reason by giving you not less than sixty (60) days written notice.

10.2. When you may terminate this Agreement. You can terminate this Agreement at any time and for any reason by cancelling your agreement with MuchBetter. We may contact you to confirm your request.

10.3. Effect of Termination. Upon the effective date of termination:

10.3.1. you will no longer be able to avail yourself of the Services;

10.3.2. we shall redeem any Electronic Money we hold for you and send the equivalent funds to a bank account in your name, unless agreed by both parties, less any monies which are due and owing to us. Redemption of your Electronic Money as such will always be free of charge.

10.4. After termination, you may contact us using the contact details set out in clause 2.3 to redeem any Electronic Money you still hold with us.

11. CONFIDENTIALITY

11.1. We undertake that we shall not at any time, disclose to any person any of your confidential information, except in the following circumstances:

11.1.1. to our employees, officers, representatives, or advisers who need to know such information for the purposes of exercising our rights or carrying out our obligations under or in connection with this Agreement. We shall ensure that our employees, officers, representatives, or advisers to whom we disclose your confidential information comply with this clause; and

11.1.2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1. How we may use your personal information. We will only use your personal information as set out in our privacy policy which is available on our Website.

13. GENERAL

13.1. Even if we delay in enforcing under this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this Agreement, or if we delay in taking steps against you in respect of your breach of this Agreement that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.2. What if something unexpected happens? We shall have no liability to you under this Agreement or any contract if we are prevented from or delayed in performing our obligations under this Agreement, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving us or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or our default of sub-contractors, provided that you are notified of such an event and its expected duration.

13.3. If a court finds part of this Agreement illegal, the rest will continue in force. Each of the sub-clauses, clauses and paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sub-clauses, clauses and paragraphs will remain in full force and effect.

13.4. We are not partners, and neither of us may act as the other’s agent. Nothing in this Agreement is intended to or shall operate to create a partnership or joint venture between you and us, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

13.5. We can make amendments to this Agreement. We shall have the right to make such amendments to this Agreement, via UAB MIR Lithuania as are necessary to comply with any laws and regulations that are applicable to the performance of our obligations under this Agreement where such laws and regulations are implemented and/or amended after the date of this Agreement. Such amendments may be made at any time upon as much notice as possible to you and shall take effect following such notice, if any. If you object to the proposed amendments, you have the right to terminate this Agreement without charge before the date proposed by us for the entry into force of the changes. You will be deemed to have accepted the proposed amendments unless you notify us and terminate this Agreement before the date proposed by us for the entry into force of the changes. If we receive no objection from you, such amendments shall take effect from the date specified by us but may not affect any rights or obligations that have already arisen and will not be retrospective.

13.6. What happens if you are jointly a client of ours with another person? Where you comprise two or more people, each person will be jointly and severally liable to us in respect of all obligations contained in this Agreement.

13.7. Can you obtain a copy of this Agreement or additional information? You may request and we shall provide a copy of this Agreement to you in Durable Medium at any time prior to termination of this Agreement.

13.8. We may transfer this Agreement to someone else. We may transfer our rights and obligations under this Agreement to another organisation without your consent. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Agreement.

13.9. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this Agreement to another person if we agree to this in writing.

13.10. Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms.

13.11. Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement and any disputes or claims arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims) are governed by, and construed in accordance with, the laws of the Republic of Lithuania. You irrevocably agree that the courts of the Republic of Lithuania have exclusive jurisdiction to settle any dispute or claim or other matter that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

MIR Limited UK Ltd (“MIR”, “MuchBetter”, “we”, “our”, “us”) is an app based payment wallet (“the App”) allowing customers and merchants to process and manage e-payments in a secure, fair and economical way (the “MuchBetter Service”).The MIR Service may also provide you with the option to receive a physical Card, as defined and detailed below.

You acknowledge and accept that by checking the “accept” box when opening your Account, you agree to abide by the following Customer Terms as amended from time to time (“Customer Terms”) concerning your use of MuchBetter Services. If there is any part of the Customer Terms you do not understand or wish to clarify, please contact our Customer centre at support@muchbetter.com or visit here.

1.0 DEFINITIONS

1.1 In these Customer Terms, the following words have the meaning set out beside them:

“Account” means your card account with MuchBetter Services which holds electronic money and which your Card(s) is linked to;

“Account ID Information” means any and all of the following pieces of information: your Card details (Card number, expiry date and CVV code), your PIN, information you use to log in to your Account, your secure identification number and other Account credentials and information specific to your Account;

“Authorised User”means a person authorised to use the MuchBetter Service, after meeting all eligibility requirements set out in these Customer Terms;

“Authorised User Site” means the mobile application app or website accessed by Authorised Users using their Account ID Information, where Authorised Users can view their transaction history, deposit funds into their Account and make other Transactions;

“Card” means MuchBetter Prepaid Card

“Customer Contact Centre” can be contacted by visiting Help

“Deposit” means the crediting of funds to your Account by purchasing electronic money;

“Merchant” means any commercial or business entity that (i) accepts cards displaying the MasterCard® acceptance symbol as payment (where a Card Transaction is concerned) or (ii) is validly registered with MIR Limited, company no.013813V, or any of the MIR Limited Group companies, to accept Transactions from your Account;

“Month” means a calendar month;

“MIR”, “MuchBetter”, “we”, “our”, “us” means MIR Limited UK Ltd, Company number 10417552, with its registered office located at 20-22 Wenlock Road, London, England, N1 7GU United Kingdom;

“MIR Exchange Rate” means the exchange rate used by us on all currency exchange transactions as published on our Website and which may be amended by us from time to time in accordance with these Customer Terms;

“MIR Group” means MIR Limited, its subsidiaries, holding companies and associated companies;

“Payment” means any of the following: (i) any payment made using your Card; (ii) the debiting of an amount of electronic money from your Account and the concurrent crediting of such amount to a Merchant account, or another MuchBetter customeraccount, as designated by you (including by way of Subscription Billing); or (iii) the crediting of an amount of electronic money to your Account and the concurrent debiting of a Merchant account, or another MuchBetter customer account;

“PIN” means the personal identification number which we issue to be used with your Card and access to the MuchBetter Service;

“Prohibited Transaction” means any of the following types of transactions: (i) drugs; (ii) pornographic content or services; (iii) illegal downloads; (iv) illegal gambling; (v) goods or services infringing Intellectual Property Rights of anyone, including a third party; ; (vi) firearms; (vii) Ponzi schemes or similar fraudulent investment operations; or (xi) any goods or services prohibited by applicable law and regulations to the user, user’s country or MuchBetter. We reserve the right,in our sole discretion, to add categories of prohibited transactions by adding such categories either to these Customer Terms policy published on the Website;

“Recurring Payments” means an order by an Authorised User to make regular Payments from its Account at specified intervals to an online Merchant; For the removal of doubt, a Recurring Payment is a Payment and is subject to any applicable fees which may apply;

“Transaction” means, as the context permits: (i) a Payment; or (b) a Withdrawal; or (c) a Deposit; and, in each case less any applicable fees;

“Website” means www.muchbetter.com or such other website, mobile application or app through which we may offer the MuchBetter Service, or information related thereto, from time to time;

“Withdrawal” means removing funds from your Account by using your Card at any ATM or by selecting one of the withdrawal methods available to you in your country of residence as set out in the “withdrawal” page of the Authorised Users Site; and

“you” or “your” means the person to whom these Customer Terms shall apply.

2.0 MuchBetter Service

2.1 MIR LIMITED UK LTD is an authorised electronic money issuer authorised and regulated by the Financial Conduct Authority in the United Kingdom, under FCA Reference Number (FRN) 900704. All Cards are issued by PayrNet Limited, company number 09883437 incorporated in England and Wales and FCA regulated under reference number 900594 and are subject to their. PayrNet is a wholly owned subsidiary of Railsbank Technology Limited. 2.2 By accepting these Customer Terms and using the MuchBetter Service you acknowledge that: (i) we are not a bank and your Account is not a bank account; (ii) Accounts are not insured by any government agency and the UK’s Financial Services Compensation Scheme (FSCS) does not apply to your Account; however, funds are safeguarded in accordance to the Payment Service Regulations 2017(PSR) (regulation 23 of the PSRs) to protect your money ; (iii) we do not act as a trustee, fiduciary or escrow holder in respect of balances in your Account; and (iv) we do not pay you interest on any balances in your Account. 2.3 Although you are not required to keep a balance in your Account, if you do have a balance in your Account, funds representing that balance are segregated and pooled with funds representing the balance of other Authorised Users in an account held by us pursuant to the requirements under the Electronic Money Regulations 2011. We are not permitted to pay any interest to you in respect of balances held in your Account

3.0 Authorised Users

3.1 Authorised Users must:

• If a natural person – Be at least 18 years of age and of the age of majority, whichever is older, in your country of residence;

• If a corporate – Be duly incorporated in accordance with the applicable laws governing the jurisdiction in which the business is established;

• Reside or be established or operate in a country which is not within the Non-Serviced Country list which may be amended by us from time to time, without notice;

• Open an Account through the App registration process;

• Provide full and accurate information, as required in the registration process;

• Maintain an active address and phone number;

1. Satisfactorily pass all of our required identity, security and verification checks; and
2. Accept these Customer Terms and Privacy Policy;

3.2 Access to your account or to certain MuchBetter services may be restricted if you have had a previous Account which was closed by us or if fail to comply with our requests for information or documentation

4.0 The Account

4.1 You may not open more than one Account without prior approval from MIR. We may close, without notice, any or all of the Accounts of an Authorised User who has, or whom we have reasonable grounds to believe has, unauthorised multiple Accounts.

4.2 You undertake and obligate to maintain your Account details updated at all times, including but not limited to: full name, address, email address, phone number, credit card or bank account information.

4.3 You must only use your Account for personal purposes and not as a means to trade or run a business unless, in certain circumstances as determined by us, we give our prior written consent for you to do so.

4.4 You must use your Account in accordance with these Customer Terms including, but not limited to, refrain from committing any Account Violations such as:

• Using the Account for any Prohibited Transaction (see definitions at 1.0);

• Using the Account in any deceptive, fraudulent, inappropriate or false manner;

• Using the Account in any way and for any purpose which may violate laws or regulation which apply to the Authorised User or to relevant jurisdictions, and specifically but not limited to applicable financial legislation and regulation;

• Take any action which may interfere, limit or adversely affect the functionality of the MuchBetter Service; and

• Failure to interact with MuchBetter.

5.0 Purchasing electronic money

5.1 You may purchase electronic money by accessing the App and selecting one of the Deposit options available to you depending on your country of residence. You may be asked to answer security questions or to complete other activities that we may reasonably require to ensure proper authorisation of a Deposit.

5.2 The electronic money will be credited to your Account, after the funds have been received by us and subject to deduction of the applicable fees and conversion fees, as detailed in the Website. Some Deposits may be credited to your Account immediately but are subject to reversal in case the actual funds do not reach MIR within a reasonable time in which case we will deduct the funds from the balance of your Account. If your Account balance is insufficient, we reserve the right to require repayment from you.

5.3 If you choose to make a Deposit through an account at your financial institution, you must ensure that this account has sufficient funds. If there are insufficient funds to clear the Deposit, we may debit the applicable insufficient funds charge and such uncleared payment from your Account, obtain it from your designated financial institution or otherwise collect it from you.

6.0 Making Payments to and from your Account

6.1 You can make Payments and Withdrawals, provided you complete the information on the “Cashier” page of the Authorised User Site, by:

• Using your Card;

• Paying from your bank Account From a merchant;

• From any other authorised payment methods by MuchBetter such as crypto or Cash To Code

• From another Authorised MuchBetter account

6.2 You must make sure you have sufficient cleared funds, including the required applicable fees, in your Account before making a Payment. Insufficient funds may lead to rejection of your Payment request.

6.3 The amount of any Payment made to your Account will be credited to your Account balance, less any applicable Fees. If a Payment credited to your Account is reversed by the sender prior to you performing a Transaction, the amount of the reversed Payment will be returned to the sender and no Fees will be owed by you.

6.4 You should take great care in providing us with instructions regarding Payment, including amounts and the identity of the recipient. We will not be liable for any error or omission which you may perform when providing us with instructions.

6.5 Payments are subject to fees and currency conversion fees depending on the method used. Please see section 14 for further details on Fees.

7.0 Negative Balance

7.1 If the Account balance is insufficient to cover your payments (and/or any additional fees), this will result in a negative balance. If your Account is in a negative balance, you must upload sufficient funds to your Account to eliminate the negative balance within two business days. We may act to collect applicable amounts from you, including an automatic debit of any Deposits you make to your Account. We will also be entitled to charge you for any fees which may be associated with such collection procedures. This right shall survive termination of these Customer Terms.

7.2 Without derogating from the generality of the above, in case your Account is in negative balance, we may, at our sole discretion, restrict your access to the Account or limit any of your rights as an Authorised User.

8.0 Recurring Payments

8.1 You may choose to use Recurring Payments, if an online Merchant offers such an option. The amount of the Payment and frequency of Payment will be determined by the relevant Merchant.

8.2 MIR is not a party to the Recurring Payments arrangement between you and the Merchant and the Recurring Payments shall be governed by the terms and conditions of the applicable Merchant. MIR cannot cancel or amend Recurring Payments without the consent of the relevant Merchant. Any request to amend or cancel the Recurring Payments should be made by you, directly to the Merchant. 8.3 MIR is not responsible to ensure that you have sufficient funds in your Account in order to perform the Recurring Payments and will not be obligated to inform you if a negative balance is likely to be created in your Account. If your Account goes into a negative balance, the terms set out in section 4.7 shall be applicable. 8.4 You will not be able to cancel a Payment that has already been made to a Merchant.

9.0 Closing your Account and redeeming your funds

9.1 You may close your Account by providing us with a written notification (email acceptable). You may withdraw the balance in your Account (excluding amounts that have not cleared your financial institution) by selecting one of the withdrawal options in the “Withdrawal” page of the Authorised User Site, or by using your Card at any ATM. The Withdrawal may be subject to applicable fees.

9.2 Any funds which remain unclaimed for a period of six years following the termination of an Account, shall expire and be forfeited.

9.3 Our compliance with the Withdrawal request is conditioned on successful completion of all identity and security validation and verification inspections.

9.4 If your Account is not active for a consecutive period of 60 months, we may close the Account. Please see section 14.5 for more details.

9.5 Termination of these Customer Terms will terminate your Account. We will provide you with a two (2) months’ notice prior to such termination. If the Customer Terms become unenforceable or if we are required to terminate them by law or administrative order, we will terminate them and close your Account without prior notice.

9.6 Notwithstanding the above, we may, at our sole discretion, restrict your access to the Account or limit any of your rights as an Authorised User, if we have found that you have within any of the circumstances stated in the “Account Violations” (See 4.4).

9.7 Unless prohibited, we will notify you of the termination of your Account and will return to you any undisputed funds, provided they are not related to the Violation which led to your Account’s restriction or termination.

9.8 If an Account has been closed, for any reason, you will not be able to perform any Transactions. You will be liable to pay all amounts which may have been incurred prior to the closing of the Account (including, Transactions, Payments, fees, etc.). This obligation shall survive the termination of these Customer Terms.

10.0 Applying for Cards and wearables (fobs, watches and similar) and their pricing and usage

10.1 You may apply for Cards and wearables once your Account has been verified (see section 10.1.2). Wearables are available in the EEA area. This list may be amended by us from time to time without prior notice.

10.1.2 In order to apply for a Card or wearable, you will need to “verify” your Account by verifying your identity by providing a valid ID document and confirming other personal details as required by us. We may use third parties to obtain this information, which may also contain credit checks, on our behalf. You agree to us applying reasonable discretion in using and sharing relevant personal data to conduct such identity and verification checks.

10.1.3 If you receive a Card, you must sign it as soon as you receive it.

10.1.4 There is a minimum amount required in your balance before you can order a card or wearable.

10.1.5 We reserve the right to refuse to issue you a Card or wearable at our sole discretion.

10.1.6 The prices of cards and wearables are outlined in the fees section on our website.

11.0 Using your Card or wearable

11.1 You can use your Card anywhere MasterCard® is accepted. You can use wearables wherever contactless is accepted. All Transactions made using your card and/or wearable are subject to:

• having sufficient funds in your Account;

• the Merchant or financial institution being able to verify that you have sufficient funds available in your Account; and

• the terms and conditions of the provider of the ATM or relevant financial institution (in addition to these Customer Terms).

11.2 We reserve the right to decline any transaction at our sole discretion. We shall not be liable in the event that a Merchant refuses to accept your Card or if we do not authorise a transaction, or we cancel or suspend use of your Card in accordance with these Customer Terms.

11.3 You must not make Payment or Withdrawal with your Card or wearable which exceeds the funds in your Account. If you cause your Account to go into a negative balance, we will take any steps necessary to enforce any actions against you in accordance with these Customer Terms.

11.4 Using your Card or wearable with certain Merchants may result in a “hold” on available funds in your Account. This is most common when dealing with car hire companies and hotels. They may estimate the total sum of money you might spend or for which you require authorisation. This estimate may exceed the amount you eventually spend or are charged. This means that some of the funds on your Account may be held for up to 30 days (or 90 days for car hire companies) and accordingly, you will not be able to spend this sum during this period. We are unable to release such sum without consent from the relevant Merchant, which you must obtain from the Merchant.

12.0 Card or wearable Expiry, Loss and Damage

12.1 Your Card is valid for the period stated on the face of the Card unless its use is cancelled earlier by you or us in accordance with these Customer Terms. Your wearable is valid for 5 years. Transactions will not be authorised once your Card or wearable expire or if they are cancelled.

12.2 Upon expiry of your Card or wearable, we will only automatically renew those that have been used within the 12 months prior to expiry. A charge will not be applied if they are automatically renewed.

12.3 If you so request, we will replace a Card or wearable which has been lost, stolen or damaged. If your Card or wearable has been lost, stolen or damaged, the first replacement will be issued for free. For further replacement, a fee will apply.

12.4 If you find your Card or wearable after you have reported it lost, stolen or damaged, you must inform us immediately.

13.0 Transactions

13.1 To authorise a Transaction, you are required to enter your Account ID Information or your PIN or press a button affirming you consent to the Transaction (some Transactions may require providing your Account credentials and pressing “consent” buttons). You cannot revoke a Transaction after you have consented to it.

13.2 We may refuse to execute any Transaction under the following circumstances if:

• we reasonably believe that you did not give us the instruction;

• we reasonably suspect fraudulent activity;

• your instructions are unclear, incomplete or not in the required form;

• we suspect that the Customer Terms have been violated;

• we need to do so in order to comply with the Card rules; or

• we are otherwise required to do so by law or any other appropriate regulatory body.

13.3 Merchants may not be able to authorise a Payment if they cannot obtain online authorisation from us (for example, if they are unable to access the internet) 13.4 We will not be able to recover funds sent incorrectly and you must ensure the details used as well as the amount are correct 13.5 Transactions are final and are not reversible except in the following circumstances and at our sole discretion:

• where we confirm there has been a Merchant error;

• where there is illegal activity involving your Account; or

• where you are in breach of these Customer Terms.

13.1 Unauthorised, Non-Executed or Incorrectly Executed Transactions

13.1 If you have any indication or suspicion of your Account ID Information being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password. You must contact Customer Service Centre without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your Account ID Information. Any undue delay in notifying us may not only affect the security of your Account but may result in you being liable for any losses as a result. If you suspect that your Account was accessed by someone else, you should also contact the police and report the incident.

13.2 In the event of an unauthorised Transaction, or a Transaction which has not been executed or has been incorrectly executed by us, you must let us know without undue delay and in any case no later than 13 months after the debit date, by contacting the Customer Contact Centre. If requested to, you must also write to us within seven days to confirm the loss, theft or possible misuse.

13.3 Subject to section 20, you shall be entitled to a refund in the amount of an unauthorised Transaction or a Transaction incorrectly executed by us and, where applicable, restoration of your Account to the state it would have been in had the unauthorised or incorrectly executed Transaction not taken place, provided you have notified us of the Transaction in question without undue delay and in any case no later than 13 months after the debit date (save where we have failed to provide or make available the required transaction information to you). Any undue delay in making a notification may result in you being liable for any losses as a result.

13.4 Subject to section 20, you are liable up to a maximum of £35 (or the equivalent in the local currency) for any losses incurred in respect of an unauthorised Transaction arising from:

13.4.1 the use of your Account ID Information where these details have been stolen; or

13.4.2 where you have failed to keep your Account ID Information safe. 13.5 You will not be liable for any losses which arise after you have notified us that you believe any of your Account ID Information has been stolen or might be used in an unauthorised way, as specified in 13. 13.6 You shall be liable for all losses incurred in respect of an unauthorised Transaction where:

• you have acted fraudulently;

• you have compromised the security of your Account with intent or with negligence (for example by failing to comply with section 13); or

• you have provided any of your Account ID Information to another person who then uses those details to make a Transaction. In these circumstances, we reserve the right to charge you for any reasonable costs that we incur in taking action to stop your Card or Account being used and to recover any monies owed as a result.

13.7 A recipient may decline to receive the Payment. In such a case, the Account will be credited in the amount of the Transaction and no fees will be charged.

13.8 If you receive funds into your Account that were not intended to be transferred to you, we will be entitled to remove these funds from your Account. We may be allowed to shared your personal information with the paying payment service provider so that you can be contacted directly.

14.0 Fees

14.1 Fees payable by you will be deducted from your Account balance and you hereby authorise us to do the same. Transaction fees will be charged when the Transaction is executed. Monthly fees will be charged on the 20th of each month.If your Account balance is insufficient to cover the fees, we may refuse to execute the payment or suspend any benefit you are receiving. Reversal or chargeback fees will be deducted when incurred.

14.2 Details of the amount of the administration fee can be found on the fees page of the Website.

14.3 We reserve the right to change the fees from time to time, in accordance with the provisions of section 23.0 of these Customer Terms. Changes to the reference exchange rate shall apply immediately, without prior notice.

14.4 Additional fees may apply when using an ATM, by the ATM provider.

14.5 If your Account was inactive for a period of 12 months (“Account Inactivity”) we may charge an administration fee (“Inactivity Fee”). We will provide you with a notification one month in advance by email. The Inactivity Fee will be charged annually and will be deducted from the available funds in your Account. If there are insufficient funds in the Account, we will not charge the Inactivity Fee. For additional explanations, see the fees section on our website.

15.0 Currency Exchange

15.1 When you register your Account, you have the option of choosing from a list of currencies, which will be the currency in which your Account will be denominated.

15.2 If you use your Card or wearable to make a Transaction in a currency other than the issue currency of your Card or wearable, then such a Transaction will be converted to the currency of your Card or wearable on the day we receive final settlement for the Transaction (typically 72 hours after you make the Transaction). You will receive an estimate of the converted amount at the time you make the Transaction, but this may be less, or more, than the final amount deducted from your Account due to exchange rate fluctuations. We will use authorised rates applicable for such a Transaction. A foreign exchange fee will also apply (see the fees section on our Website for further details).

15.3 If you apply for a Card or wearable in a currency that is different to the currency of your Account, all Transactions you make from your Account using your Card or wearable will incur a foreign exchange fee. Any Transaction you make in a currency which is different to both the currency of your Card or wearable and your Account, will incur an additional foreign exchange fee (e.g. you will be charged an exchange fee for the currency conversion from the Transaction currency into the currency of your Card and a further fee for the currency conversion into the currency of your Account). We recommend that you choose the same currency for your Card as the currency of your Account.

16.0 Chargebacks and Refunds

16.1 You may exercise a right to chargeback, if applicable, only in cases of unauthorized use of your Account or a breach of these Customer Terms by MuchBetter. For the removal of doubt, you may not chargeback any Transaction for reasons outside the control of MuchBetter, including, but not limited to, disputes with Merchants. We reserve the right to charge you all the fees and expenses MuchBetter may incur which are associated with such chargeback.

16.2 We may, at our discretion, recover from you such amount which you decide to chargeback. We may do so by re-charging your credit card or bank account. This recovery shall not derogate from any other remedy we may have in accordance with these Customer Terms or any applicable law.

16.3 If you receive a refund for purchases made with your Card or wearable, the refund will be paid to your Account by the end of next business day. For legal reasons, you are not entitled to receive refunds in cash for Transactions made using your Card or wearable.

16.4 You must notify us of any dispute with a Merchant within 180 days of the purchase and chargeback will be applied to your Account if successfully secured from the Merchant through Card; Card (and not MIR) will determine who will win the chargeback. In case of false chargeback claim, we reserve the right to debit your account and charge you any fees we reasonably incur in pursuing the chargeback claim.

17.0 Rewards or Promotional Programs

17.1 We may offer reward programs or other promotional programs from time to time (“Promotions”). Such Promotions will be subject to the specific Promotion rules. We reserve the right to cancel or amend the terms of any such Promotion at our discretion.

17.2 Authorised User participating in such Promotions must not be an employee, director, associate, agent, affiliate, relative or otherwise connected to the MuchBetter or any affiliate thereto.

17.3 The rewards are for personal use only. To the extent that a reward is not cash or credit to an Account, then the reward is non-exchangeable, non-transferable and no cash alternative is offered. Authorised Users are not allowed to sell the rewards or use them for any other kind of commercial purposes. We reserve the right to exclude Authorised Users who may be deemed to be abusing the rules of the Promotion and, if necessary, take further legal action.

17.4 Unless stated otherwise in the specific Promotion rules, rewards will be credited to the Authorised Users’ account within 24 hours after completing all the applicable terms of the Promotion.

17.5 Rewards are subject to verification. MuchBetter may delay a reward for the purposes of investigation or for any other reason it deems appropriate.

17.6 All of the MuchBetter’s decisions in relation to the Promotions are final and binding.

17.7 You shall not perform any of the following activities:

a) Manipulate or abuse the Promotions including without limitation making fake and/or artificial deposits.
b) Register an account using counterfeit, forged, imitated, stolen or otherwise altered identification documents.
c) Register a new account or enter with multiple or fake emails addresses or accounts, use fictitious identities or use any system, bot or other device or artifice to participate in the Promotion or receive a reward;
d) Participate in the Promotion where doing so would be prohibited by any Applicable Regulations or local legislation in your jurisdiction.

17.8 MuchBetter may prohibit any Authorised User or new user from participating in the Promotions or receiving rewards, if it determines in its sole discretion that such user is attempting to undermine the fairness, integrity or legitimate operation of the Promotion in any way by cheating, hacking, deception, or any other unfair practices.

17.9 CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTIONS MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WILL RESULT IN DISQUALIFICATION FROM PARTICIPATION IN THE PROMOTIONS. SHOULD SUCH AN ATTEMPT BE MADE, MUCHBETTER RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.

17.10 MuchBetter reserves the right to cancel, modify, postpone, change or suspend any Promotion at its sole discretion.

17.11 Some rewards may require sharing of personal data with third party suppliers. Personal data supplied during the course of this promotion may be passed on to third party suppliers only insofar as required for fulfilment of the prize. Any personal data shall be processed strictly in accordance with MuchBetter’s privacy policy available at Privacy and Cookie Policy UK and Rest of World.

17.12 Some rewards may involve participation in publicity material related to the reward which may include the publication of the winners’ names, age and image in any media (including social media).

17.13 In any case of a conflict between this section of the Customer Terms (Rewards or Promotional Programs) and any specific Promotion terms, the specific Promotion terms shall prevail.

18A E-Voucher Purchase

18A.1 The App may offer Authorised Users to purchase digital discount coupons, credits, vouchers, gift cards (collectively: “E-Voucher(s)”) in order to use them or deliver them to others (“the eVoucher Service”).

18A.2 Authorised Users may choose to use the eVoucher themselves or forward it to other recipients. If the Authorised User chooses to deliver the eVoucher to another person (“Recipient”), the Authorised User hereby warrants and represents that the Authorised User is solely responsible to obtain all required consents from the Recipient for the delivery of such eVoucher, including without limitation, the right to share the Recipient’s data and personal information with MIR. Such consent is required for each separate delivery of an eVoucher to a Recipient.

18A.3 Authorised Users may purchase eVouchers with a Card or another credit card which is not associated with the Account.

18A.4 the purchase of an eVoucher may not cover additional costs associated with a purchase, such as delivery, customs duties or fees. Each Authorised User is encouraged to carefully review specific terms of purchase made using an eVoucher.

18A.5 MIR disclaims any and all liability for any goods or services bought through the use of an evoucher purchased via the service; mir does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services purchased by an evoucher; mir does not provide any warranty, representation or user assurance that your use of the evoucher service shall be uninterrupted, timely, without delays, secure or error-free, or that any defects shall be corrected. MIR makes no express warranties, guaranties or conditions to you with respect to the evoucher service except as set out in these terms of use, and all implied and statutory warranties and conditions, including without limitation any warranty or condition of fitness for a particular purpose are hereby expressly disclaimed except where implied or statutory warranties cannot be disclaimed by applicable law.

18A. 6 MIR may terminate the eVoucher Service at any time, without notice, at its sole discretion.

19.0 Keeping Your Account and Card Safe

19.1 It is your responsibility to keep your Card or wearable safe. You must take all reasonable precautions to keep your Account Information confidential and secure. This includes ensuring the ongoing security of your Account Information and your device for accessing the Internet. You are required to change your passcode regularly and to use up to date virus, malware and spyware scanning software and firewall protection to reduce the risk of a security breach.

19.2 You will receive a PIN for your Card. You must keep your PIN secret at all times. You must not disclose your PIN to anyone including friends, family or any Merchant. You must not write down your PIN anywhere. You must not use your PIN if someone else can see you typing it in. 19.3 If you suspect that someone else knows your Account Information, you must change your passcode immediately. If you forget your card PIN you can find the details in your Account. It is important you keep your Account safe and secure as it provides access to your card.

20.0 Privacy

20.1 Our Privacy Policy forms part of these Customer Terms and you should review the policy prior to agreeing to these Customer Terms.

21.0 Warranties, Liabilities and Disclaimers

21.1 You warrant and represent that:

• your use of the MuchBetter Service does not violate any laws or regulations;

• you will indemnify us from and against any costs, expenses and liabilities that might arise from your use of the MuchBetter Service or your Card in violation of any law or regulation, even after the termination of the relationship between the parties.

21.2 MIR warrants and represents that it:

• retains all intellectual property rights in the MuchBetter Service and any use by you of such intellectual property rights, is prohibited

• reserves the right to validate and verify any of the information that you provide to us with third parties at any time.

• disclaims any and all liability for any goods or services bought or sold by you that are settled through your use of the MuchBetter Service.

21.3 MIR does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by Authorised Users or Merchants;

21.4 Without limiting section 4, we shall make reasonable efforts to ensure that debits and credits to your Account are processed in a timely manner. It should be noted that there are some factors outside our control such as connectivity issues with third party suppliers planned and unplanned maintenances activities, periodic testing, repair, upgrade or outages which negatively impacts your ability to use your Card. We make no representations or warranties as to continuous, uninterrupted or secure access to the MuchBetter Service, which may be affected by factors outside our control.

21.5 We make no express warranties, guarantees or conditions to you with respect to the MuchBetter service except as set out in these Customer terms and all implied and statutory warranties and conditions, including without limitation any warranty or condition of fitness for a particular purpose are hereby expressly disclaimed except where implied or statutory warranties cannot be disclaimed by applicable law.

21.6 The MIR group, its agents or subcontractors, shall not be responsible for any claim, loss or damage suffered or incurred by you or any third party unless it has been caused as a direct result of our negligence or wilful misconduct; provided that under no circumstances shall the MIR Group, agents or subcontractors be liable for any claim, loss or damage caused or alleged to be caused by any of the circumstances detailed in the Liability section of our Website.

21.7 In no event shall we, our affiliates, holding companies, subsidiaries, agents or subcontractors be liable to you or any third party for any indirect, special, consequential, punitive, exemplary or incidental damages, whether based on negligence, wilful misconduct, tort, contract (including without limitation fundamental breach or breach of a fundamental term) or any other theory of law or for any damages for loss of data, loss of income, failure to realise expected revenues or savings, loss of profits or any economic or pecuniary loss.

21.8 You agree to indemnify us, our affiliates, holding companies, subsidiaries, agents and subcontractors from and against any and all claims brought by third parties against us, our affiliates, holding companies, subsidiaries, agents or subcontractors relating to your use of the MuchBetter Service in respect of all claims, losses, damages, expenses and liabilities whatsoever suffered or incurred by us, our affiliates, holding companies, subsidiaries, agents or subcontractors as a result of your breach of these Customer Terms. This provision shall survive termination of the relationship between you and us.

22. Complaints Procedure

22.1 We refer you to our complaints procedure on our website which must be followed to initiate a formal complaint.

22.2 In the unlikely event that you remain unsatisfied with the outcome of your complaint You may contact the Financial Ombudsman Service by posting your complaint to:

• The Financial Ombudsman Services, South Quay Plaza, 183 Marsh Wall, London E14 9SR;
• telephone on 0800 023 4 567;
• or email at complaint.info@financial-ombudsman.org.uk.
• The Financial Ombudsman Service’s website is www.financial-ombudsman.org.uk.

22.3 You agree to waive any right you may have to commence or participate in any class action suit or proceeding against us, our affiliates, holding companies, subsidiaries, agents and subcontractors arising out of or relating to any dispute, claim or error and you also agree to opt out of any class proceedings against us.

22.4 We encourage you to inspect your Account history online and to print or save a copy of all Transaction data for future reference. If your Account history shows transactions that you did not make or authorise, you must notify us immediately upon identification or suspicion, pursuant to section 6.6.1.

23.0 General

23.1 These Customer Terms shall apply to all Authorised Users.

23.2 Section headings shall not affect the interpretation of these Customer Terms.

23.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

23.4 A reference to a holding company or a subsidiary means a holding company or a subsidiary (as the case may be) as defined in section 1159 of the Companies Act 2006.

23.5 Unless the context otherwise requires, words in the singular shall include the plural and words in the plural shall include the singular.

23.6 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

23.7 It is a condition of authorised use that you agree to these Customer Terms, which form a legally binding contract between you and us once you register to become a Member.

23.8 The following policies, as amended from time to time, are incorporated into and form part of these Customer Terms (and the term “Customer Terms” shall be deemed to incorporate such policies):

Account Violations and Prohibited Countries

Privacy and Cookie Policy

Complaints Policy

23.9 The latest version of each of these policies is located on the Website for your reference. At the date of these Customer Terms each of these policies can be found at: MuchBetter Legal Agreements and Policies

23.10 We may engage the services of one or more affiliates, holding companies, subsidiaries, agents or subcontractors in order to fulfil our obligations.

23.11 These Customer Terms shall be governed by the laws of England. All disputes arising out of or relating to these Customer Terms shall be resolved by the English Courts, except where European Union legislation requires a specific dispute to be resolved by the courts of another jurisdiction.

23.12 We may send communications and notices to you at the phone, email address or postal address you provided to us during the registration process (or as updated subsequently by you). Any and all communications and notices by either party under these Customer Terms by electronic communication, phone or email shall be deemed given on the day the email is sent, unless the sending party receives an electronic indication that the email was not delivered; and if by mail, shall be deemed given 10 business days after the date of mailing.

23.13 If any part of these Customer Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Customer Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

23.14 These Customer Terms and the policies referred to in section 15.8 constitute the entire agreement between us and you with respect to the MuchBetter Service and supersede and replace any and all prior agreements. In the event of inconsistency between this version of the Customer Terms and the version on the Website, the version on the Website will prevail.

23.15 Our delay or failure to exercise or enforce any right under these Customer Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.

23.16 The rights and remedies available to us in these Customer Terms are cumulative and are in addition to any other right or remedy available to us at law or in equity.

23.17 You may not transfer, novate, assign, subcontract or delegate your rights, duties or obligations under these Customer Terms. We reserve the right to transfer and assign these Customer Terms, and you agree that we may assign any rights or novate any obligations hereunder, without your further consent.

23.18 No provision in these Customer Terms creates a partnership between you and us or makes either of us or you the agent of the other for any purpose. You have no authority to bind, to contract in the name of, or to create liability for us in any way for any purpose.

23.19 In the event these Customer Terms are available in a language other than English, all versions are legally binding; if there is any inconsistency between the English Language version and a translated version, the English Language version will prevail.

23.20 By creating an account you agree to have your card number stored and used for repeat top ups.

24.0 Changes to the Customer Terms

24. 1 We may find it necessary to change the Customer Terms from time to time and we will notify you of any important changes by sending a push notification and text message to your registered phone number you registered with your Account and by posting notice of the changes on our Website with a link to the amended Customer Terms.

24.2 We will provide at least two (2) months’ notice before the proposed changes come into effect, however changes that make these Customer Terms more favourable to you or that have no effect on your rights shall come into effect immediately if so stated in the change notice.

24.3 Changes to the MIR Exchange Rates shall come into effect immediately without notice (all transactions involving currency conversion are calculated based on the average daily interbank market rate published by a third-party foreign currency data provider (Xe.com) to which we add a fee as set out in the).

24.4 You may object to the changes by notifying us via email, before the changes come into effect. If you object to the changes, they will not apply to you. However, any such objection shall constitute a notice by you to terminate and close your Account. Your Account will be closed in accordance with the provisions of section 4.9 above.

25.0 Third Party Providers

25.1 You can choose to allow a Third Party Provider (TPP) to access information on your account, to combine and display information about your account with information from accounts you have with other payment service providers, and, if applicable to your MuchBetter Card, to make payments for you from your account, provided the TPP is authorised by the UK Financial Conduct Authority (FCA) or another European regulator and you have given your explicit consent.

25.2 If you do, you must keep us informed of any incorrect or unauthorised transactions that happen, so we can take steps to stop further misuse of your payment instrument and arrange any refund you’ve been entitled to.

25.3 If you are thinking of using a TPP, it is important you check with the regulator whether it is authorised before you use it.

25.4 You can see FCA authorised firms at the following link on the FCA’s register: FCA Register

25.5 We can refuse or stop access to a TPP if we are concerned it is not authorised or if we believe it’s fraudulent or acting fraudulently. If that happens, we will contact you to explain why unless we believe that would compromise our security or it would be unlawful. This change will not affect any customers who do not use TPPs.

26.0 Emergency Contact

26.1 We may need to contact you urgently if we suspect or find fraudulent activity has occurred on your account (provided we are not prohibited from doing so by law) or if we suffer a security threat. To do so, we may (for example)send you a text message instead of calling or emailing you, if we think this is the quickest way to contact you. When we contact you, we will also give you information on how you can minimise any risk to your payment instrument depending on the nature of the security threat.

26.2 We’ll use the same contact details which you have already provided us with when contacting you. You must inform us immediately if your personal details or contact information change.

27.0 MuchBetter Support

27.1 Our Customer Contact Centre is open 24 hours a day, 7 days a week. You can find contact details on the Website. A Lost and Stolen reporting service for Cards is also available 24 hours a day, 7 days a week, the details of whichcan be found on the back of your Card, or on the Website. You can also freeze your card or wearable on the MuchBetter app. You will need the permission of the bill payer before making any telephone call. We may record any conversation you have with the Customer Contact Centre for training and/or monitoring purposes.