MuchBetter Corporate Card Terms and Conditions

1. The card

1.1 These terms and conditions apply to any holder of this Corporate Expense card (‘the card’). By using your card, you are demonstrating your agreement to these terms and conditions.

1.2 MIR LIMITED UK LTD is an authorised electronic money issuer authorised and regulated by the Financial Conduct Authority in the United Kingdom, under FCA Reference Number (FRN) 900704 with its registered office at Signature By Regus, Berkeley Square House, 2nd Floor, London, England, W1J 6BD, United Kingdom.

1.3 All cards are issued by Paynovate SA incorporated in England and Wales and FCA regulated under reference number 900970 with its head office at Cantersteen 47, 1000 Brussels, Belgium.

1.4 By accepting these Customer Terms and using the MuchBetter Service you acknowledge that: (i) we are not a bank and your Account is not a bank account; (ii) Accounts are not insured by any government agency and the UK’s Financial Services Compensation Scheme (FSCS) does not apply to your Account; however, funds are safeguarded in accordance to the Payment Service Regulations 2017(PSR) (regulation 23 of the PSRs) to protect your money ; (iii) we do not act as a trustee, fiduciary or escrow holder in respect of balances in your Account; and (iv) we do not pay you interest on any balances in your Account

1.5 Although you are not required to keep a balance in your Account, if you do have a balance in your Account, funds representing that balance are segregated and pooled with funds representing the balances of other Authorised Users in an account held by us pursuant to the requirements under the Law on Electronic Money and Electronic Money Institutions and the Law on Payment Institutions, Electronic Money Regulations and/or any relevant and applicable regulation and legislation. We are not permitted to pay any interest to you in respect of balances held in your Account; any interest earned on the pooled account will be the property of Rtekk MIR.

1.6 The card is an e-money product, and as such it is not covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that Rtekk Holdings Limited becomes insolvent, your funds may become valueless and unusable, and as a result you may lose your money.

1.7 You can request a copy of these terms and conditions at any point.

2. Definitions 

In these terms and conditions, the following words and phrases have the meanings shown next to them:

Account – means your corporate card account with MuchBetter Services which holds electronic money and, where applicable, which your Card(s) is linked to.

ATM  – means automatic teller machine or cashpoint facility or cash dispenser.

Balance – means the value of funds that is held with the card.

Business Day – means any day between and including Monday to Friday, between 9am and 5pm (UK time) except for bank or public holidays in England and Wales.

Card – means your MuchBetter Prepaid Corporate Mastercard® (including replacement card).

Cardholder – means You, a natural person who holds the Corporate Card that has been issued and who is also responsible for the transactions incurred.

Card Scheme – means Mastercard®.

E- Money or Electronic Money –  means is electronically stored monetary value in your account or card.

Expiry Date – means the expiry date printed on the Card.

Fees – a variety of charges that can be raised for purchase and ongoing use of the card.

MIR Group – means Rtekk Holdings Limited (incorporated in the Isle of Man with company number 018684V), its subsidiaries, holding companies and associated companies.

Payment – means any of the following: (i) any payment made using your Card; (ii) the debiting of an amount of electronic money from your Account and the concurrent crediting of such amount to a Merchant account, or another MuchBetter customer account, as designated by you (including by way of Subscription Billing); or (iii) the crediting of an amount of electronic money to your Account and the concurrent debiting of a Merchant account, or another MuchBetter customer account.

PIN – means Personal Identification Number i.e., the security number provided for use with the card.

Prepaid Card – means a card with the features set out in these terms and conditions.

Prohibited Transaction – means any of the following types of transactions: (i) drugs; (ii) pornographic content or services; (iii) illegal downloads; (iv) illegal gambling; (v) goods or services infringing Intellectual Property Rights of anyone, including a third party; (vi) firearms; (vii) Ponzi schemes or similar fraudulent investment operations; or (viii) any goods or services prohibited by applicable law and regulations to the user, user’s country or MuchBetter. We reserve the right, in our sole discretion, to add categories of prohibited transactions by adding such categories to these Customer Terms published on the Website.

Purse Value – means the maximum value of funds that can be held with the card any one time.

Recurring Payments – means an order by an Authorised User to make regular Payments from its Account at specified intervals to an online Merchant; For the avoidance of doubt, a Recurring Payment is a Payment and is subject to any applicable fees which may apply.

Redeem or Redemption – Return of funds from the Corporate card to your employer.

Summary Box – The section that includes notification of charges, limits and restrictions associated with the card.

Supplier – a retailer, merchant or other supplier of goods and / or services which accepts payment by means of a card, card number, PIN or card and signature.

Supplier’s Bank– the merchant acquirer used by the supplier for the purposes of receiving payments arising from transactions.

Terms – the Terms and Conditions which govern the use of the Card which you have been or will be issued with.

Transaction – means, as the context permits: (i) a Payment; or (ii) a Withdrawal; or (iii) a Deposit; and, in each case less any applicable fees.

Verification of Identity – means confirming your personal identity and address by conducting electronic verification of your details; or by you providing documentation of identity or by your employer providing verification of your identity.

Website – means www.muchbetter.com or such other website, mobile application. or the App (“Apps“) through which we may offer the MuchBetter Service, or information related thereto, from time to time.

We / Us / Our– means Rtekk Holdings Limited or co-brand partners acting on our behalf.

Working Day – means a day that is not a Saturday or a Sunday or a Public Holiday in the United Kingdom.

Year – 12-months period following the date when the card is issued to you and each subsequent 12- months period.

You / Your – means the person/employee who has received the card and is authorized to use the card as provided under the terms of this Agreement.

3. Applying for your MuchBetter Corporate Card

3.1 To apply for or to use our Card, the cardholder must be at least 18 years old, and the corporate must be UK registered.

3.2 Your employer may apply for the card on your behalf, and we may ask to see the evidence your employer holds to evidence who you are and where you live. We may require documentary evidence to prove this and/or we may carry out checks on you electronically. Such evidence may be provided on your behalf by your employer.

4. Loading the card

4.1 Funds will be loaded to your Corporate Expense Card by your employer.

4.2 Funds cannot be loaded by you or accepted from any other source than your employer.

4.3 We reserve the right to refuse to accept any loading transaction.

4.4 Once we have received a request from your employer, funds will be processed without delay and will normally be available for use no later than 5 working days after receipt of the request.

4.5 Your employer may also load funds onto your card in real time if they have requested the facility to do this and we have approved this facility for them.

4.6 The funds remain the property of your employer and unspent funds can be recalled by your employer. Your employer can redeem all or part of your balance at any time.

5. Use of the card

5.1 The card is provided to you for corporate expenditure use. Your employer may therefore define the merchant type or specific reasons when you may use the card for corporate expenditure.

5.2 The card is a prepaid product which can be used to pay for goods and services at retailers where Mastercard Prepaid Cards are accepted. To use the card, present it at the time of payment. Use it in full or part payment of your purchase in which case you will be required to pay the outstanding amount of the purchase by an alternative means, for example, cash or debit or credit card providing the retailer accepts a combination of payment methods.

5.3 When you receive your card, you must activate it in your app and input the personal information unless your other card has been lost or stolen and you have reported the loss or theft to us.

5.4 You must not make purchases that exceed the balance of funds available on the card. Your balance will be reduced by the amount of each purchase you make. If any purchase takes you over your available funds or the card limits in force the transaction will be declined.

5.5 You can use the card to make purchases in-store, via the internet or over the phone. The card can be used to obtain cash through ATMs. There is no cash back facility. This is not a debit card supported by a bank account and is not in any way connected to a bank account. It is also not a guarantee card, charge card or credit card. Interest will not be earned on any funds loaded on to the card.
You must not use the card for:

5.5.1 Pre-authorized regular payments.

5.5.2 Transactions for cash (other than ATM withdrawal) including for example cash back, cash   from a bank, money orders, traveller’s cheques, foreign exchange, or bureau de change, or any illegal purposes.

5.6 Your card cannot be used in situations where it is not possible for the supplier to obtain online authorization that you have sufficient balance for the transaction. For example: transactions on trains, ships, and some in-flight purchases.

5.7 We may stop, suspend or restrict your card or PIN on reasonable grounds relating to:

5.7.1 the security of your card, card number or PIN, and

5.7.2 the suspected unauthorized or fraudulent use of your card or PIN. We will, if possible, inform you before stopping, suspending or restricting your card or PIN that we intend to do so and the reasons for doing this. If we are unable to do so, then we will inform you immediately afterwards. The requirement to inform you does not apply where it would compromise reasonable security measures, or it would be unlawful to do so.

5.8 We are not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased with the card. We are not liable for the failure of any merchant to honour the card.

5.9 We will not issue the main card under these terms and conditions to anyone under the age of 18 years old.

6. Transactions

6.1 You agree that any use of your card, card number or PIN constitutes your authorization and consent to a transaction.

6.2 The time of receipt of a transaction order is when it is received by us. If a transaction order is received after 3pm on a business day, then it will be deemed to have been received on the next business day. If receipt does not fall on a business day, then it will be deemed to have been received on the next business day.

6.3 You cannot stop a transaction after it has been transmitted to us by giving your consent to the transaction, or once you have given your consent to the supplier for a pre-authorized payment.

6.4 We may refuse a transaction or suspend or terminate the right to top up your card. We may do this if the relevant phone or computer link is busy.   We may also do this if:

6.4.1 a transaction might take you over your available funds on the card; or

6.4.2 a transaction might take you over any of your card limits; or

6.4.3 we reasonably believe that we need to do so to keep to the rules of the payment system under which your card is issued, or

6.4.4 we reasonably believe that it is necessary to do so to comply with any law or as a matter of good practice.

7. Foreign currency transactions

7.1 The card can be used for transactions which are not in the currency of the card although a fee will be applied for doing so.

7.2 If you make a transaction in a currency other than the currency of the card, we will change the amount into the currency of the card at the wholesale market rate or any rate that a government may set. We will charge a service charge (commission), see Summary Box.

7.3 Exchange rates may change, and the exchange rate which applies on the date that you make your transaction may not be the same as the exchange rate we use on the date that we convert the transaction charge and deduct the service charge from your balance. The exchange rate applied will include this service charge. You can check the exchange rate used as described in condition

7.4 Your online statement will show the exchange rate and service charge.

8. Checking your balance

8.1 To check the available balance on your card or to review your transactions you can use your app or contact your admin person of the corporate.

9. When your card expires

9.1 The card’s expiry date is printed on the card. You must not use the card after its expiry date, and you will not be able to reload it.

9.2 If you have used your card in the period of two weeks before its expiry date, we will send you an email to inform you that we will automatically transfer the outstanding balance to a new card. The new card will be issued to you free of charge and sent to you at the address you have given us under condition 15.3 within two weeks of the expiry date. Tell us if you do not want your card to be renewed. To do this contact us through your app or to support@muchbetter.com

9.3 If your card has not been used in the eight weeks prior to its expiry date, you will be sent an email asking if you want to replace that card and keep any existing balance on it. If you request that we do this, you will be issued with a replacement card within two weeks. A replacement card fee may apply (see Summary Box).

9.4 If you renew your card in circumstances under conditions 9.2 or 9.3 this agreement will continue to apply.

9.5 If you or your employer request that your card is not renewed under condition 9.2 and 9.3 or don’t request a replacement under condition 9.4, you will not be able to use it after its expiry date. Your employer can redeem any outstanding balance on the card up to 6 years after the expiry date by following the process in condition 10. If any balance remains on the card for more than 6 years after the expiry date, it will not be refunded.

10. Keeping Your Account and Card Safe

10.1 It is your responsibility to keep your Card or wearable safe. You must take all reasonable precautions to keep your Account Information confidential and secure. This includes ensuring the ongoing security of your Account Information and your device for accessing the Internet. You are required to change your passcode regularly and to use up to date virus, malware and spyware scanning software and firewall protection to reduce the risk of a security breach.

10.2 You will receive a PIN for your Card. You must always keep your PIN secret. You must not disclose your PIN to anyone including friends, family, or any Merchant. You must not write down your PIN anywhere. You must not use your PIN if someone else can see you typing it in.

10.3 If you suspect that someone else knows your logging, account login information or card PIN number, you must change your passcode immediately and PIN number. If you forget your card PIN, you can find the details in your Account. It is important you keep your account safe and secure as it provides access to your card.

11. Altering these terms and conditions

11.1 We may change any of these terms and conditions, including fees and charges, or introduce new terms. If we make any changes, we will give 2 months prior written notice to you and your employer by email.

11.2 If we change these terms and conditions, the new terms and conditions will be available at https://muchbetter.com/ from the date the change takes place.

11.3 You will be deemed to have accepted any change to these terms and conditions unless you notify us of any objection before the proposed date of the change.

11.4 Between receipt of the notice and the proposed date of change, if you notify us that you do not accept the change, this agreement will terminate immediately, and your employer can redeem the total balance at that time without charge.

12. Cancellation rights

12.1 If you change your mind about having the card, you can cancel it within 14 days of the date you receive confirmation of your application being approved by contacting us on support@muchbetter.com. You will not be charged for cancelling the card during this period. We will refund any balance remaining on the card to your employer and any fees that your employer has paid.

12.2 We will reimburse your employer in the currency the same as that of your account.

13. Ending this agreement

13.1 We may terminate this agreement at any time. Unless there are exceptional circumstances, we will give you 2 months’ prior written notice.

13.2 You can terminate this agreement by contacting us on support@muchbetter.com. subject to conditions 11.4 and 12

13.3 We shall retain documents relevant to your use of a card for 6 years.

14. General

14.1 These Customer Terms shall apply to all Authorised Users.

14.2 Section headings shall not affect the interpretation of these Customer Terms.

14.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

14.4 Unless the context otherwise requires, words in the singular shall include the plural and words in the plural shall include the singular.

14.5 Any words following the terms including, include, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

14.6 It is a condition of authorised use that you agree to these Customer Terms, which form a legally binding contract between you and us once you register to become an Authorised User.

14.7 The following policies, as amended from time to time, are incorporated into and form part of these Customer Terms (and the term “Customer Terms” shall be deemed to incorporate such policies):

  • Non-Serviced Countries list
  • Privacy Policy
  • Complaints Policy

14.8 The latest version of each of these policies is located on the Website for your reference. At the date of these Customer Terms each of these policies can be found at: https://www.muchbetter.com.

14.9 We may engage the services of one or more affiliates, holding companies, subsidiaries, agents or subcontractors in order to fulfil our obligations.

14.10 We may send communications and notices to you at the phone, email address or postal address you provided to us during the registration process (or as updated subsequently by you). All communications and notices by either party under these Customer Terms by electronic communication, phone or email shall be deemed given on the day the email is sent, unless the sending party receives an electronic indication that the email was not delivered; and if by mail, shall be deemed given 10 business days after the date of mailing.

14.11 If any part of these Customer Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable then such part shall be severed from the remainder of the Customer Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

14.12 These Customer Terms and the policies referred to in section 14.7, 14.8, and 14.14 constitute the entire agreement between us and you with respect to the MuchBetter Service and supersede and replace all prior agreements. In the event of inconsistency between this version of the Customer Terms and the version on the Website, the version on the Website will prevail.

14.13 Our delay or failure to exercise or enforce any right under these Customer Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.

14.14 The rights and remedies available to us in these Customer Terms are cumulative and are in addition to any other right or remedy available to us at law or in equity.

14.15 You may not transfer, novate, assign, subcontract or delegate your rights, duties, or obligations under these Customer Terms. We reserve the right to transfer and assign these Customer Terms, and you agree that we may assign any rights or novate any obligations hereunder, without your further consent.

14.16 No provision in these Customer Terms creates a partnership between you and us or makes either of us or you the agent of the other for any purpose. You have no authority to bind to contract in the name of, or to create liability for us in any way for any purpose.

14.17 In the event these Customer Terms are available in a language other than English, all versions are legally binding; if there is any inconsistency between the English Language version and a translated version, the English Language version will prevail.

15. Complaints Procedure

15.1 We refer you to our complaint’s procedure on our website which must be followed to initiate a formal complaint.

15.2 In the unlikely event that you remain unsatisfied with the outcome of your complaint You may contact the Financial Ombudsman Service by posting your complaint to:

  • The Financial Ombudsman Services, South Quay Plaza, 183 Marsh Wall, London E14 9SR; telephone on 0800 023 4 567; or
  • email at complaint.info@financial-ombudsman.org.uk.

The Financial Ombudsman Service’s website is www.financial-ombudsman.org.uk.

15.3 You agree to waive any right you may have to commence or participate in any class action suit or proceeding against us, our affiliates, holding companies, subsidiaries, agents and subcontractors arising out of or relating to any dispute, claim or error and you also agree to opt out of any class proceedings against us.

15.4 We encourage you to inspect your Account history online and to print or save a copy of all Transaction data for future reference. If your Account history shows transactions that you did not make or authorise, you must notify us immediately upon identification or suspicion, pursuant to section 18.4.

16. Privacy

16.1 Our Privacy Policy forms part of these Customer Terms, and you should review the policy prior to agreeing to these Customer Terms.

17. Warranties, Liabilities and Disclaimers

17.1 You warrant and represent that:

  • Your use of the MuchBetter Service does not violate any laws or regulations.
  • You will indemnify us from and against any costs, expenses and liabilities that might arise from your use of the MuchBetter Service or your Card in violation of any law or regulation, even after the termination of the relationship between the parties.

17.2 MIR warrants and represents that it:

  • Retains all intellectual property rights in the MuchBetter Service and any use by you of such intellectual property rights, is prohibited.
  • Reserves the right to validate and verify any of the information that you provide to us with third parties at any time.
  • Disclaims all liability for any goods or services bought or sold by you that are settled through your use of the MuchBetter Service.

17.3 MIR does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by Authorised Users or Merchants.

17.4 Without limiting section 4, we shall make reasonable efforts to ensure that debits and credits to your Account are processed in a timely manner. It should be noted that there are some factors outside our control such as connectivity issues with third party suppliers planned and unplanned maintenances activities, periodic testing, repair, upgrade, or outages which negatively impacts your ability to use your Card. We make no representations or warranties as to continuous, uninterrupted, or secure access to the MuchBetter Service, which may be affected by factors outside our control.

17.5 We make no express warranties, guarantees or conditions to you with respect to the MuchBetter Service except as set out in these Customer terms and all implied and statutory warranties and conditions, including without limitation any warranty or condition of fitness for a particular purpose are hereby expressly disclaimed except where implied or statutory warranties cannot be disclaimed by applicable law.

17.6 The MIR Group, its agents or subcontractors, shall not be responsible for any claim, loss or damage suffered or incurred by you or any third party unless it has been caused as a direct result of our negligence or wilful misconduct; provided that under no circumstances shall the MIR Group, agents or subcontractors be liable for any claim, loss or damage caused or alleged to be caused by any of the circumstances detailed in these Customer Terms the Liability section of our Website.

17.7 In no event shall we, our affiliates, holding companies, subsidiaries, agents or subcontractors be liable to you or any third party for any indirect, special, consequential, punitive, exemplary or incidental damages, whether based on negligence, wilful misconduct, tort, contract (including without limitation fundamental breach or breach of a fundamental term) or any other theory of law or for any damages for loss of data, loss of income, failure to realise expected revenues or savings, loss of profits or any economic or pecuniary loss.

17.8 You agree to indemnify us, our affiliates, holding companies, subsidiaries, agents and subcontractors from and against any and all claims brought by third parties against us, our affiliates, holding companies, subsidiaries, agents or subcontractors relating to your use of the MuchBetter Service in respect of all claims, losses, damages, expenses and liabilities whatsoever suffered or incurred by us, our affiliates, holding companies, subsidiaries, agents or subcontractors as a result of your breach of these Customer Terms. This provision shall survive termination of the relationship between you and us.

1. The card

1.1 These terms and conditions apply to any holder of this Corporate Expense card (‘the card’). By using your card, you are demonstrating your agreement to these terms and conditions.

1.2 QUICKPAY LIMITED (“QuickPay“, “MuchBetter”, “we”, “our”, “us”) is an official distributor of an app based payment wallet (“the App”) allowing customers and merchants to process and manage e-payments in a secure, fair and economical way (the “MuchBetter Service”).

1.3 All cards are issued by Paynovate SA incorporated in England and Wales and FCA regulated under reference number 900970 with its head office at Cantersteen 47, 1000 Brussels, Belgium.

1.4 Although you are not required to keep a balance in your Account, if you do have a balance in your Account, funds representing that balance are segregated and pooled with funds representing the balances of other Authorised Users in an account held by us pursuant to the requirements under the Law on Electronic Money and Electronic Money Institutions and the Law on Payment Institutions, Electronic Money Regulations and/or any relevant and applicable regulation and legislation. We are not permitted to pay any interest to you in respect of balances held in your Account; any interest earned on the pooled account will be the property of QuickPay.

1.5 You can request a copy of these terms and conditions at any point.

2. Definitions 

In these terms and conditions, the following words and phrases have the meanings shown next to them:

Account – means your corporate card account with MuchBetter Services which holds electronic money and, where applicable, which your Card(s) is linked to.

ATM – means automatic teller machine or cashpoint facility or cash dispenser.

Balance – means the value of funds that is held with the card.

Business Day – means any day between and including Monday to Friday, between 9am and 5pm (UK time) except for bank or public holidays in England and Wales.

Card – means your MuchBetter Prepaid Corporate Mastercard® (including replacement card).

Cardholder – means You, a natural person who holds the Corporate Card that has been issued and who is also responsible for the transactions incurred.

Card Scheme – means Mastercard®.

E- Money or Electronic Money –  means is electronically stored monetary value in your account or card.

Expiry Date – means the expiry date printed on the Card.

Fees – a variety of charges that can be raised for purchase and ongoing use of the card.

Payment – means any of the following: (i) any payment made using your Card; (ii) the debiting of an amount of electronic money from your Account and the concurrent crediting of such amount to a Merchant account, or another MuchBetter customer account, as designated by you (including by way of Subscription Billing); or (iii) the crediting of an amount of electronic money to your Account and the concurrent debiting of a Merchant account, or another MuchBetter customer account;

PIN – means Personal Identification Number i.e., the security number provided for use with the card.

Prepaid Card – means a card with the features set out in these terms and conditions

Prohibited Transaction – means any of the following types of transactions: (i) drugs; (ii) pornographic content or services; (iii) illegal downloads; (iv) illegal gambling; (v) goods or services infringing Intellectual Property Rights of anyone, including a third party; (vi) firearms; (vii) Ponzi schemes or similar fraudulent investment operations; or (viii) any goods or services prohibited by applicable law and regulations to the user, user’s country or MuchBetter. We reserve the right, in our sole discretion, to add categories of prohibited transactions by adding such categories to these Customer Terms published on the Website.

“QuickPay”, “MuchBetter”, “we”, “our”, “us” also means QUICKPAY LIMITED with its registered office located at the Black Church, St. Mary’s Place, Dublin 7, Ireland;
Purse Value – means the maximum value of funds that can be held with the card any one time.

Recurring Payments – means an order by an Authorised User to make regular Payments from its Account at specified intervals to an online Merchant; For the avoidance of doubt, a Recurring Payment is a Payment and is subject to any applicable fees which may apply.

Redeem or Redemption – Return of funds from the Corporate card to your employer.

Summary Box – The section that includes notification of charges, limits and restrictions associated with the card.

Supplier – a retailer, merchant or other supplier of goods and / or services which accepts payment by means of a card, card number, PIN or card and signature.

Supplier’s Bank – the merchant acquirer used by the supplier for the purposes of receiving payments arising from transactions.

Terms – the Terms and Conditions which govern the use of the Card which you have been or will be issued with.

Transaction – means, as the context permits: (i) a Payment; or (ii) a Withdrawal; or (iii) a Deposit; and, in each case less any applicable fees.

Verification of Identity – means confirming your personal identity and address by conducting electronic verification of your details; or by you providing documentation of identity or by your employer providing verification of your identity.

Website – means www.muchbetter.com or such other website, mobile application. or the App (“Apps“) through which we may offer the MuchBetter Service, or information related thereto, from time to time.

Working Day – means a day that is not a Saturday or a Sunday or a Public Holiday in the United Kingdom.

Year – 12 months period following the date when the card is issued to you and each subsequent 12- months period.

You / Your – means the person/employee who has received the card and is authorized to use the card as provided under the terms of this Agreement.

3. Applying for your MuchBetter Corporate Card

3.1 To apply for or to use our Card, the cardholder must be at least 18 years old, and the corporate must be UK registered.

3.2 Your employer may apply for the card on your behalf, and we may ask to see the evidence your employer holds to evidence who you are and where you live. We may require documentary evidenceto prove this and/or we may carry out checks on you electronically. Such evidence may be provided on your behalf by your employer.

4. Loading the card

4.1 Funds will be loaded to your Corporate Expense Card by your employer.

4.2 Funds cannot be loaded by you or accepted from any other source than your employer.

4.3 We reserve the right to refuse to accept any loading transaction.

4.4 Once we have received a request from your employer, funds will be processed without delay and will normally be available for use no later than 5 working days after receipt of the request.

4.5 Your employer may also load funds onto your card in real time if they have requested the facility to do this and we have approved this facility for them.

4.6 The funds remain the property of your employer and unspent funds can be recalled by your employer. Your employer can redeem all or part of your balance at any time.

5. Use of the card

5.1 The card is provided to you for corporate expenditure use. Your employer may therefore define the merchant type or specific reasons when you may use the card for corporate expenditure.

5.2 The card is a prepaid product which can be used to pay for goods and services at retailers where Mastercard Prepaid Cards are accepted. To use the card, present it at the time of payment. Use it in full or part payment of your purchase in which case you will be required to pay the outstanding amount of the purchase by an alternative means, for example, cash or debit or credit card providing the retailer accepts a combination of payment methods.

5.3 When you receive your card, you must activate it in your app and input the personal information unless your other card has been lost or stolen and you have reported the loss or theft to us.

5.4 You must not make purchases that exceed the balance of funds available on the card. Your balance will be reduced by the amount of each purchase you make. If any purchase takes you over your available funds or the card limits in force the transaction will be declined.

5.5 You can use the card to make purchases in-store, via the internet or over the phone. The card can be used to obtain cash through ATMs. There is no cash back facility. This is not a debit card supported by a bank account and is not in any way connected to a bank account. It is also not a guarantee card, charge card or credit card. Interest will not be earned on any funds loaded on to the card.

You must not use the card for:

5.5.1 Pre-authorized regular payments.

5.5.2 Transactions for cash (other than ATM withdrawal) including for example cash back, cash   from a bank, money orders, traveller’s cheques, foreign exchange, or bureau de change, or any illegal purposes.

5.6 Your card cannot be used in situations where it is not possible for the supplier to obtain online authorization that you have sufficient balance for the transaction. For example: transactions on trains, ships, and some in-flight purchases.

5.7 We may stop, suspend or restrict your card or PIN on reasonable grounds relating to:

5.7.1 the security of your card, card number or PIN, and

5.7.2 the suspected unauthorized or fraudulent use of your card or PIN. We will, if possible, inform you before stopping, suspending or restricting your card or PIN that we intend to do so and the reasons for doing this. If we are unable to do so, then we will inform you immediately afterwards. The requirement to inform you does not apply where it would compromise reasonable security measures, or it would be unlawful to do so.

5.8 We are not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased with the card. We are not liable for the failure of any merchant to honour the card.

5.9 We will not issue the main card under these terms and conditions to anyone under the age of 18 years old.

6. Transactions

6.1 You agree that any use of your card, card number or PIN constitutes your authorization and consent to a transaction.

6.2 The time of receipt of a transaction order is when it is received by us. If a transaction order is received after 3pm on a business day, then it will be deemed to have been received on the next business day. If receipt does not fall on a business day, then it will be deemed to have been received on the next business day.

6.3 You cannot stop a transaction after it has been transmitted to us by giving your consent to the transaction, or once you have given your consent to the supplier for a pre-authorized payment.

6.4 We may refuse a transaction or suspend or terminate the right to top up your card. We may do this if the relevant phone or computer link is busy. We may also do this if:

6.4.1 a transaction might take you over your available funds on the card; or

6.4.2 a transaction might take you over any of your card limits; or

6.4.3 we reasonably believe that we need to do so to keep to the rules of the payment system under which your card is issued, or

6.4.4 we reasonably believe that it is necessary to do so to comply with any law or as a matter of good practice.

7. Foreign currency transactions

7.1 The card can be used for transactions which are not in the currency of the card although a fee will be applied for doing so.

7.2 If you make a transaction in a currency other than the currency of the card, we will change the amount into the currency of the card at the wholesale market rate or any rate that a government may set. We will charge a service charge (commission), see Summary Box.

7.3 Exchange rates may change, and the exchange rate which applies on the date that you make your transaction may not be the same as the exchange rate we use on the date that we convert the transaction charge and deduct the service charge from your balance. The exchange rate applied will include this service charge. You can check the exchange rate used as described in condition.

7.4 Your online statement will show the exchange rate and service charge.

8. Checking your balance

8.1 To check the available balance on your card or to review your transactions you can use your app or contact your admin person of the corporate.

9. When your card expires

9.1 The card’s expiry date is printed on the card. You must not use the card after its expiry date, and you will not be able to reload it.

9.2 If you have used your card in the period of two weeks before its expiry date, we will send you an email to inform you that we will automatically transfer the outstanding balance to a new card. The new card will be issued to you free of charge and sent to you at the address you have given us under condition 15.3 within two weeks of the expiry date. Tell us if you do not want your card to be renewed. To do this contact us through your app or to support@muchbetter.com

9.3 If your card has not been used in the eight weeks prior to its expiry date, you will be sent an email asking if you want to replace that card and keep any existing balance on it. If you request that we do this, you will be issued with a replacement card within two weeks. A replacement card fee may apply (see Summary Box).

9.4 If you renew your card in circumstances under conditions 9.2 or 9.3 this agreement will continue to apply.

9.5 If you or your employer request that your card is not renewed under condition 9.2 and 9.3 or don’t request a replacement under condition 9.4, you will not be able to use it after its expiry date. Your employer can redeem any outstanding balance on the card up to 6 years after the expiry date by following the process in condition 10. If any balance remains on the card for more than 6 years after the expiry date, it will not be refunded.

10. Keeping Your Account and Card Safe

10.1 It is your responsibility to keep your Card or wearable safe. You must take all reasonable precautions to keep your Account Information confidential and secure. This includes ensuring the ongoing security of your Account Information and your device for accessing the Internet. You are required to change your passcode regularly and to use up to date virus, malware and spyware scanning software and firewall protection to reduce the risk of a security breach.

10.2 You will receive a PIN for your Card. You must always keep your PIN secret. You must not disclose your PIN to anyone including friends, family, or any Merchant. You must not write down your PIN anywhere. You must not use your PIN if someone else can see you typing it in.

10.3 If you suspect that someone else knows your logging, account login information or card PIN number, you must change your passcode immediately and PIN number. If you forget your card PIN, you can find the details in your Account. It is important you keep your account safe and secure as it provides access to your card.

11. Altering these terms and conditions

11.1 We may change any of these terms and conditions, including fees and charges, or introduce new terms. If we make any changes, we will give 2 months prior written notice to you and your employer by email.

11.2 If we change these terms and conditions, the new terms and conditions will be available at https://muchbetter.com/ from the date the change takes place.

11.3 You will be deemed to have accepted any change to these terms and conditions unless you notify us of any objection before the proposed date of the change.

11.4 Between receipt of the notice and the proposed date of change, if you notify us that you do not accept the change, this agreement will terminate immediately, and your employer can redeem the total balance at that time without charge.

12. Cancellation rights

12.1 If you change your mind about having the card, you can cancel it within 14 days of the date you receive confirmation of your application being approved by contacting us on support@muchbetter.com. You will not be charged for cancelling the card during this period. We will refund any balance remaining on the card to your employer and any fees that your employer has paid.

12.2 We will reimburse your employer in the currency the same as that of your account.

13. Ending this agreement

13.1 We may terminate this agreement at any time. Unless there are exceptional circumstances, we will give you 2 months’ prior written notice.

13.2 You can terminate this agreement by contacting us on support@muchbetter.com. subject to conditions 11.4 and 12

13.3 We shall retain documents relevant to your use of a card for 6 years.

14. General

14.1 These Customer Terms shall apply to all Authorised Users.

14.2 Section headings shall not affect the interpretation of these Customer Terms.

14.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

14.4 Unless the context otherwise requires, words in the singular shall include the plural and words in the plural shall include the singular.

14.5 Any words following the terms including, include, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

14.6 It is a condition of authorised use that you agree to these Customer Terms, which form a legally binding contract between you and us once you register to become an Authorised User.

14.7 The following policies, as amended from time to time, are incorporated into and form part of these Customer Terms (and the term “Customer Terms” shall be deemed to incorporate such policies):

  • Non-Serviced Countries list
  • Privacy Policy
  • Complaints Policy

14.8 The latest version of each of these policies is located on the Website for your reference. At the date of these Customer Terms each of these policies can be found at: https://www.muchbetter.com.

14.9 We may engage the services of one or more affiliates, holding companies, subsidiaries, agents or subcontractors in order to fulfil our obligations.

14.10 We may send communications and notices to you at the phone, email address or postal address you provided to us during the registration process (or as updated subsequently by you). All communications and notices by either party under these Customer Terms by electronic communication, phone or email shall be deemed given on the day the email is sent, unless the sending party receives an electronic indication that the email was not delivered; and if by mail, shall be deemed given 10 business days after the date of mailing.

14.11 If any part of these Customer Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable then such part shall be severed from the remainder of the Customer Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

14.12 These Customer Terms and the policies referred to in section 14.7, 14.8, and 14.14 constitute the entire agreement between us and you with respect to the MuchBetter Service and supersede and replace all prior agreements. In the event of inconsistency between this version of the Customer Terms and the version on the Website, the version on the Website will prevail.

14.13 Our delay or failure to exercise or enforce any right under these Customer Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.

14.14 The rights and remedies available to us in these Customer Terms are cumulative and are in addition to any other right or remedy available to us at law or in equity.

14.15 You may not transfer, novate, assign, subcontract or delegate your rights, duties, or obligations under these Customer Terms. We reserve the right to transfer and assign these Customer Terms, and you agree that we may assign any rights or novate any obligations hereunder, without your further consent.

14.16 No provision in these Customer Terms creates a partnership between you and us or makes either of us or you the agent of the other for any purpose. You have no authority to bind to contract in the name of, or to create liability for us in any way for any purpose.

14.17 In the event these Customer Terms are available in a language other than English, all versions are legally binding; if there is any inconsistency between the English Language version and a translated version, the English Language version will prevail.

15. Complaints Procedure

15.1 We refer you to our complaint’s procedure on our website which must be followed to initiate a formal complaint.

15.2 In the unlikely event that you remain unsatisfied with the outcome of your complaint you shall have a right to apply to the Belgian Ombudsman in Financial Conflicts (Ombudsfin) by letter (address: North Gate Boulevard du Roi Albert II, 16, 1000 Bruxelles, Belgium), e-mail (ombudsman@ombudsfin.be), Fax (+ 32 2 545 77 79) or via their online form in English. You may only apply to the Ombudsfin within 1 year after you received from Paynovate a response that is not satisfactory, or after the 30 Days for responding have passed and Paynovate did not respond. Addressing us (Mir and Paynovate) first is a precondition for you applying to the Ombudsfin. Their website is: https://www.ombudsfin.be/. The decision of the Ombudsfin is not binding for us or for you. Even after the dispute was solved by the Ombudsfin, we and you shall have a right to apply to the court.

15.3 You agree to waive any right you may have to commence or participate in any class action suit or proceeding against us, our affiliates, holding companies, subsidiaries, agents and subcontractors arising out of or relating to any dispute, claim or error and you also agree to opt out of any class proceedings against us.

15.4 We encourage you to inspect your Account history online and to print or save a copy of all Transaction data for future reference. If your Account history shows transactions that you did not make or authorise, you must notify us immediately upon identification or suspicion, pursuant to section 18.4.

16. Privacy

16.1 Our Privacy Policy forms part of these Customer Terms, and you should review the policy prior to agreeing to these Customer Terms.

17. Warranties, Liabilities and Disclaimers

17.1 You warrant and represent that:

  • Your use of the MuchBetter Service does not violate any laws or regulations.
  • You will indemnify us from and against any costs, expenses and liabilities that might arise from your use of the MuchBetter Service or your Card in violation of any law or regulation, even after the termination of the relationship between the parties.

17.2 QuickPay warrants and represents that it:

  • Retains all intellectual property rights in the MuchBetter Service and any use by you of such intellectual property rights, is prohibited.
  • Reserves the right to validate and verify any of the information that you provide to us with third parties at any time.
  • Disclaims all liability for any goods or services bought or sold by you that are settled through your use of the MuchBetter Service.

17.3 QuickPay does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by Authorised Users or Merchants.

17.4 Without limiting section 4, we shall make reasonable efforts to ensure that debits and credits to your Account are processed in a timely manner. It should be noted that there are some factors outside our control such as connectivity issues with third party suppliers planned and unplanned maintenances activities, periodic testing, repair, upgrade, or outages which negatively impacts your ability to use your Card. We make no representations or warranties as to continuous, uninterrupted, or secure access to the MuchBetter Service, which may be affected by factors outside our control.

17.5 We make no express warranties, guarantees or conditions to you with respect to the MuchBetter Service except as set out in these Customer terms and all implied and statutory warranties and conditions, including without limitation any warranty or condition of fitness for a particular purpose are hereby expressly disclaimed except where implied or statutory warranties cannot be disclaimed by applicable law.

17.6 QuickPay and the MuchBetter Group, their agents or subcontractors, shall not be responsible for any claim, loss or damage suffered or incurred by you or any third party unless it has been caused as a direct result of our negligence or wilful misconduct; provided that under no circumstances shall QuickPay or the MuchBetter Group, agents or subcontractors be liable for any claim, loss or damage caused or alleged to be caused by any of the circumstances detailed in these Customer Terms the Liability section of our Website.

17.7 In no event shall we, our affiliates, holding companies, subsidiaries, agents or subcontractors be liable to you or any third party for any indirect, special, consequential, punitive, exemplary or incidental damages, whether based on negligence, wilful misconduct, tort, contract (including without limitation fundamental breach or breach of a fundamental term) or any other theory of law or for any damages for loss of data, loss of income, failure to realise expected revenues or savings, loss of profits or any economic or pecuniary loss.

17.8 You agree to indemnify us, our affiliates, holding companies, subsidiaries, agents and subcontractors from and against any and all claims brought by third parties against us, our affiliates, holding companies, subsidiaries, agents or subcontractors relating to your use of the MuchBetter Service in respect of all claims, losses, damages, expenses and liabilities whatsoever suffered or incurred by us, our affiliates, holding companies, subsidiaries, agents or subcontractors as a result of your breach of these Customer Terms. This provision shall survive termination of the relationship between you and us.